Submit Your Help Desk Story

Hi friends,

This is my 100 th post. And this blog has been visited 32,606 times so far. Thank you for following me and providing excellent support.

From now onwards, i will be providing a way to submit your help desk story, it may be link, pic, video, presentation, pdf file, white paper, case study or anything here to get featured.  

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Ten Help Desk Solutions for Better Customer Service

Live Chat, Ticketing, email support are just a few of the things that make tracking a customer request easier. Call logging, a knowledge/information center that reps/agents can pull information from quickly when answering questions and the best of these have social integrations so you can keep up with what’s happening around your brand and company name on Facebook, Twitter, and beyond.
The biggest value of a help desk is that your customer information is in one central place. If a customer calls in at another time, around the same request, any employee can help them or pass their call to the appropriate department.

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List of Top 100 IT Help Desk Softwares - Part 2

I just want to make a single post where you can see the list of 100 popular help desk softwares to consider for your business. Its just a random list, not specifically in any order. I have listed all these It help desk softwares along with the words for the corresponding service provider.

(I have splitted this post in 10 parts).  Here is the part 2 list.

Here we go...


11. Axios Systems Assyst :

"Assyst is a leading enterprise IT Service Management (ITSM) software solution that enables better, faster and cheaper delivery and support of IT services. Developed and continually updated to support current ITIL® best practices, assyst delivers rich functionality to meet the complex needs of large enterprise organizations. "


12. BMC Service Desk Express :

"BMC Service Desk Express is an easily deployable ITIL compatible Service Management tool for the mid-markets. With BMC Service Desk Express, you can align IT to business services with easy to use and configure, low cost, rapidly deployed technology."

 13. C2 Innovations : 

"C2 Innovations, an authority in the Service Desk world and a software development specialist, offers with its C2 Enterprise software suite to optimize customer service quality, both internal and external, to enhance the managment of organizational and business processes, and to centralize information into a shared platform."

14. CA Service Desk Manager :

"CA Service Desk Manager unifies IT’s management of core business services, increases end-user productivity and raises customer satisfaction."

15. Magnoware DataTrack System :

"Powerful. Web-Enabled. Service and Support System. The DataTrack System is an innovative software solution for help desks, call centers and IT departments."

16. Spiceworks :

"Spiceworks provides 100% free help desk software to IT pros and sysadmins around the world. Spiceworks’ free help desk software streamlines IT tasks by letting you receive tickets by web or email, assign tickets to IT staffers, and track all aspects of help tickets from start to finish."

17. FrontRange Heat :

 "With HEAT, service organizations can easily align with today’s evolving business. Out-of-the-box business process workflow and configuration make customization an easy task. HEAT is aligned with ITIL best practices and select components have been ITIL verified by Pink Elephant. Administrators can easily create new custom forms, fields and workflow, configure the application data, and create or modify business rules."

18. Help Desk Authority : 

"Help Desk Authority is comprehensive help desk software for small and medium sized businesses that allow help desk technicians to manage tickets and assets."

19. Helpstar :

"HelpSTAR is Help desk software that helps enterprise Help desk departments manage the processes involved in computer-problem resolution."

20.  HP Service Center :

"HP ServiceCenter is a comprehensive and fully integrated IT service management suite that helps you decrease the time it takes to resolve problems. ITIL-based best practices and a highly scalable service-oriented architecture let you deploy consistent, integrated processes throughout your IT organization."

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Help Desk Software Review - Best List of Help Desk Review Sites

Are you the person who is looking for the best help desk software for your business?

Cant find the good help desk software which match your help desk requirements?

I am here to suggest you the best of help desk review sites which surely guide you in all your help desk research through the path of selecting the best help desk software for your business. Check it here and suggest using the comments section, if any help desk review website flashes into your mind.

Here we go...

ITHelpDeskSoftware.com :

Official Website : http://www.ithelpdesksoftware.com

One line Description :  FXF Help Desk Review

Best features to look through :

• Feature by feature listing of help desk softwares
• All help desk info in one place - reviews, comparisons & help desk events
• Latest help desk news feed

ITHelpDeskSoftware.com provides you a quick list of popular help desk softwares in the market. When you click on any help desk software, you can see a huge feature by feature review.

Staring from basic help desk information details, it goes like incident management, self service portal, change management, problem management, asset management, contracts, purchase and reports management and so on. When you have a look at the feature by feature listing, you can clearly understand about all the features of that respective help desk software in a single page, without struggling with the web.

You can compare any IT help desk softwares and get the same feature by feature comparison report which you can even download from the website. Apart from this, you can find some valuable articles and gadgeted help desk news in a single page.

If you are a help desk vendor, you can submit your help desk software and events to ITHelpDeskSoftware.com to get your help desk to be featured.

Comparehelpdesk :

Official Website : http://www.comparehelpdesk.com/

One line Description :  Compare Help Desk Softwares

Best features to look through :

•  Multiple help desk software comparison
•  Detailed review of help desk softwares
•  News coverage and informative articles.

Comparehelpdesk.com is one of the popular help desk review website  around the web. You can do multiple comparison of nearly 15 IT help desk softwares with the option for adding your it help desk company too.

The most inspiring part of comparehelpdesk.com is individual help desk reviews from the admin. In every review, you can see the best features of it, highlights, customers list with the bottom line comment.

Articles from comparehelpdesk.com help you to understand the help desk concepts and tips and tricks for better help desk researching.

Apart from these, you can see the latest help desk press releases, news and some useful whitepapers to download. 

Helpdesks.com :

Official Website : http://www.helpdesks.com/

One Line Description : Help Desk Software and resources

Best features to look through : 

•  Categorized comparison charts
•  Discussion forums
•  Help desk event calendar

Helpdesks.com is again one of the popular help desk software review site. The website is built with the categorized structure of it help desk software reviews like web based, remotely hosted, local softwares, outsourcing, knowledgebase softwares, training, certifications and so on.

When you click on each category, you can find some good list of help desk softwares falling under that category.  You can view the details of the help desk, pricing, features, system requirements by selecting the individual help desk software.

You can even see the chart and big chart view of the selected help desks softwares for better comparison of help desk softwares.  Apart from these, check out the event calendar at helpdesks.com to keep track of the occurences of help desk events and conferences.

You can also find some reviews here - Help Desk Software Review

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List of Top 100 IT Help Desk Softwares - Part 1

I just want to make a single post where you can see the list of 100 popular help desk softwares to consider for your business. Its just a random list, not specifically in any order. I have listed all these It help desk softwares along with the words for the corresponding service provider.

(I have splitted this post in 10 parts).  Here is the part 1 list.

Here we go...


1. ManageEngine ServiceDesk Plus : 

"ServiceDesk Plus integrates your help desk requests and assets to help you manage your IT effectively. It helps you implement ITIL best practices and troubleshoot IT service requests faster. ServiceDesk Plus is a highly customizable, easy-to-implement help desk software. More than 10,000 IT managers worldwide use ServiceDesk Plus to manage their IT help desk and assets. ServiceDesk Plus is available in 23 different languages."


2. Zendesk :

"Help Desk Software and Support Ticket Software by Zendesk. Web-based customer support software used by thousands of companies worldwide."


3.  Kayako Fusion :

"Kayako Fusion is the world's leading multi-channel helpdesk solution that enables organizations to deliver a better customer experience and work more effectively as a team, whatever their size."


4. Helpdesk Pilot :

"Helpdesk Pilot allows you to manage your support services more efficiently, treating each and every incoming request as a unique, traceable ticket.
"


5. Perldesk :

"PerlDesk is trusted by over 7,000 companies worldwide to efficiently manage customer support services. This web-based help desk solution and email management software streamlines web- and email-based requests, improving customer support quality, efficiency, and response time."



6.  Hesk :

"HESK is PHP Help Desk Software allowing you to set up an efficient Web-based ticket support system."


 7.  Zoho Support :

"Zoho Support helps provide fast and world-class customer support the easy way. No missing tickets, no missed deadlines - you miss nothing. Be on top of your customer support tickets anytime. Make your help desk the best ever the easy way."


8.  Web Help Desk :

"Not all help desk software solutions are built alike. The web-based Web Help Desk user interface is a breath of fresh air — easy on the eyes and easy to deploy."


9. VanillaDesk :

 "VanillaDesk is intuitive Service Desk software for effective IT Service Management provided as a service (SaaS). VanillaDesk supports core ITIL^® processes."


10. Alloy Navigator :

"Alloy Navigator^® is an IT Service Management solution designed and built with industry best practices and real-world customers in mind. Targeted for medium and large business environments, it offers an intuitive, comprehensive, easy-to-use approach to managing the Service Desk, IT assets, task assignments, and other everyday activities."

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Help Desk Software Review

Hi,

Thanks for visiting my blog. Really happy to get 20,000 views just in a couple of months.

So, just sharing about my experience with this blog. I just started this blog to give a compact portal for all help desk reviews, news and everything about IT help desk software. I gradually added so many options like advertising and submitting article @ http://it-help-desk-software.blogspot.com.

I am happy to see so many people, submitted their articles and asked for advertising space here. The requests are still under moderation and you will receive a mail when confirmed.

So coming to the point, you may think why i have given the title as "help desk software review".

Yes. I dedicate this post to all my visitors to promote their help desk software or submit review about their favourite help desk.

Use the comment section to say your review. Dont forget to add the website url.

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Help Desk Software Review – FXF Listing & Comparison

With more than 700 vendors competing in the help desk software market, IT professionals are in need of a single source for unbiased, in-depth information comparing and contrasting the wide variety of offerings.

Until now, researching the many help desk applications available has been a time consuming, arduous task. IT professionals were left to search for appropriate vendor websites, then having discovered those sites, spend valuable time clicking through multiple pages in an effort to identify and compile the needed information. And that was only the beginning.  Having the information in-hand, IT professionals then worked to evaluate each offering's capabilities against the others, stripping-away the marketing-content to pick-out the core capabilities.

ITHelpDeskSoftware.com greatly simplifies the process by providing a free, central source of vendor neutral information. It organizes the research in three main categories:

FxF Listing -- The most unique, powerful, tool provided by ITHelpDeskSoftware.com is the site's Feature-by-Feature listing. It is the only website that lists help desks along with their detailed features. When users understand what each help desk offers, they can make an informed purchasing decision.

Help Desk Comparison -- Because each user's needs differ, there can be no definition of "the best help desk software." ITHelpDeskSoftware.com lets users make their own comparison and decide what's best for them. FxF listings help users make quicker, easier comparisons and identify help desks that offer the best features for the individual user.

User Reviews -- Customer testimonials are all over vendor websites. But often, these testimonials sound like modified sales pitches. On ITHelpDeskSoftware.com, users can rant and review help desks based on their experience, providing a genuine insight.

Apart from these, there listed the help desk news, help desk events and conferences, informative articles & blogs.

As ITHelpDeskSoftware.com focuses on user needs, increasing user-vendor interactions and providing valuable help desk content, its value will continue to grow.

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ITHelpDeskSoftware.com - All Help Desk info in one place

I recently came through a website called ITHelpDeskSoftware.com. So i just want to share with you people.

You can see the website screenshot below.

ITHelpDeskSoftware.com, calling itself as the first website to perform FxF comparison of help desk softwares, provide us with some detailed information about IT help desk softwares.

In the main page itself, you can see the compare option, where you are asked to select any two help desk softwares, you want to compare with. While clicking on compare, you see a big list of feature by feature comparison report of those selected help desk softwares. You can also see the fxf listing of individual help desk softwares listed there at the website. Apart from this, you can also see help desk news, event listings, blogs and help desk articles.

It is the best place for you, if you are a consumer who is looking for help desk software reviews, or a help desk vendor who wants to promote your product or event, or a person who loves help desk researching.....,

Click here to visit the website.

Share your views about it..

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IT Help Desk Software Review - Net Help Desk

Here is the review of it help desk software, net help desk.

Official Website : http://nethelpdesk.com/

Screenshot of the page :

From the Service Provider, 

"Our software has been built for the needs of IT Companies and IT DepartmentsTailor and customise NetHelpDesk to meet your business needs, and not the other way around!"

Pros :

• ITIL compatible
• Technician Time Recording, Timesheets and Calendar.
• Advanced SLA Handling with SLA Monitor for Management.
• Reporting with Designer and Query Builder. 

Cons :

• In Net Help Desk, there is no service catalog available.
• Net help desk is lacking essential feature customizations and integrations
• All the advanced customizations in Net help desk requires some additional programming knowledge with expert guidance

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Help Desk Software Review - Spiceworks

Here is the review of help desk software, spiceworks.

Official website :  http://www.spiceworks.com/

Screenshot of the page :

From the service provider,

"Join over 1,500,000 IT professionals using Spiceworks’ free network management software. This free IT management software benefits IT pros needing a complete network monitoring software solution."

Pros :

1. Free help desk software.
2. Easy to access with useful daily summary page & scanned reports.
3. Iphone & android mobile app

Cons :

1. Its not completely free. Free with ads, or $20 per month without them.
2. Slow interfacing
3. You will get instant emails to buy sponsor products of spiceworks
4. AVG antivirus reported that the EXE package of spiceworks has included some potentially harmful program, "HackTool. DHQ"

For detailed FXF listing of spiceworks help desk software, check here,

Spiceworks help desk review

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Help Desk Software Review - Zendesk

Here is the review of help desk software, Zendesk.

Screenshot of the page :

From the service provider,

"Web-based help desk software with an elegant support ticket system  and a self-service customer support platform. Agile, smart and convenient."

Pros : 

• Easy and intuitive interface with self service support.
• Customizable interface makes it easy to insert your own logos and branding
• Zendesk has included widgets which allows you to integrate data from outside the help desk. 
• Iphone mobile application

Cons :

• $95 a month for 5 agents (there are plans for 1 and 2 users as well)  with additional charges for more than five “agents,” even on premium-level accounts.

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Help Desk Software Review - Sysaid

Here is the review of help desk software, Sysaid

Screenshot of the page :

From the service provider,

"SysAid IT Help Desk Software provides a complete web-based solution for any IT department. Automate your service desk, control your hardware and software management, and implement effective systems monitoring."

Pros :

• SysAid chat features allow users to chat with any other end-user logged into the network. Users can create service requests, access service history, and save all chats.
• SysAid solutions are built on the ITIL methodology, incorporating industry best practices and customer feedback
• SysAid is simple to use, yet feature-rich, to help your company better resolve IT issues in a quick and secure manner.

Cons :

• Sysaid (the free version) is limited in the number of servers monitored to only 1.
• Clunkiness of the UI (from the user end)
• Requires some IT knowledge to set up 
• Tasks are handled through the Project Management which is an add-on module
• Sysaid does not come as a single downloadable product. It includes addons for functions like project management, server monitoring, cmdb, change management, problem management etc with seperate incurring costs.

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Help Desk Software Review - BMC Service Desk Express

Here is the review of help desk software, BMC Service Desk Express.

Screenshot of the page :

 

From the Service Provider,

"The No. 1 choice for ITIL-aligned service management processes. Reduce complexity and make customer support, change, asset, and request management a seamless integrated process."


Pros :

• Simple User Interface: reduces staff training time and speeds problem solving processes.
• Built-in Process Flow Taskbar: simplifies service desk functions.
• ITIL-based Incident & Problem Management Applications: speeds resolution times and identifies IT infrastructure defects. 

Cons :

• BMC ServiceDesk Express has some complex licensing models with additional costs for some high level functions like problem, change, knowledge management and self service.
• BMC ServiceDesk Express costs more than $3, 500k for each concurrent user with basic modules plus each addons priced individually.
• Pricing structure is dependent on the number of users 
• BMC ServiceDesk Express provides separate addons which are charged from $10 per concurrent user to more than $ 3,000

For detailed feature by feature listing of BMC Service Desk Express,

 

BMC Service Desk Express Review

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Help Desk Software Review - Helpstar

Here is the review of help desk software, helpstar.

Screenshot of the page :

From the service provider,

"We’ve been in the service management solutions business since 1988. Since then, our helpdesk software has been licensed to over 3,500 organizations around the world. We help all types of businesses, ranging from those with a hundred employees to those with tens of thousands. We take pride in the fact that we are recognized as a worldwide leader inhelp desk, workflow software and business process management."

Pros :

• Helpstar delivers a web portal that allows users to access the help desk from anywhere in the world.
• HelpSTAR has a 45 day unconditional money back guarantee if your company is not satisfied.

Cons : 

• Too expensive with some incurred costs.  
• Lacks essential help desk integrations and customizations.

For detailed feature by feature listing, check Helpstar Review

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Help Desk Software Review - Web Help Desk

Here is the help desk software review of webhelpdesk.com

Screenshot of the page :

 

From the service provider,

"Not all help desk software solutions are built alike. The web-based Web Help Desk user interface is a breath of fresh air — easy on the eyes and easy to deploy."

Pros :

• The official website is really clear with all features listed with comparison between editions.
• Provided with the online web demo with free trial option.
• Fully web based help desk software
• Provides integration with apple remote desktop and icalendar.

Cons :

• Basic Business Impact and Urgency which determines the Priority is missing in Incident Management in Web Help Desk.  
• Asset Scanning is based on third party applications and it will incur extra cost to the client in Web Help Desk.  
• Web help desk includes remote desktop support for apple and not any other platform. 

For detailed feature by feature listing, check Web Help Desk Review

Searched Keywords :  web help desk review, help desk software review, it help desk software review, webhelpdesk.com review, web based help desk software review, help desk review.

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Help Desk Software Review - Service-now.com

Here is the review of Service-now.com


Screenshot of the web-page :

From the service provider,

"At ServiceNow we call this new level of service IT 3.0.  Born on the cloud, our IT Service Management solutions help the best IT thinkers to transform from the legacy status quo to a new level of world-class IT service."

Pros :

• They are providing a wiki page with the clear explanation of all the features.
• Providing all the basic help desk functions and they are categorized based on industry, roles and service based for user- friendly navigations.
• Selecting an IT hero every month and providing them with complimentary passes.
• Follows ITIL best practices.

Cons :

• service-now needs you to install so many plugins for functions like self service, integrations and so on.
• There is not even a sign up button in Service-now website and we can’t find their official pricing details anywhere
• Service-now requires knowledge about JavaScript or some other scripting language to configure or enhance a mid to large sized deployment, since business rules, client scripts, and UI actions are all written in JavaScript.
• service-now is provided with so many plugins for every function which need to be installed with proper guidance.

For detailed feature by feature listing, check Service-now Review

Searched Keywords :  service now review, help desk software review, it help desk software review, saas help desk software review, saas help desk review, service-now.com review

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SaaS Help Desk Software Reviews / Best SaaS Help Desk Softwares

Nowadays, in all industries, every small and large enterprises are switching from on-premise software applications to SaaS services, of which the highest priority goes to help desk management services.  Since not all the SaaS help desk softwares are efficient to meet the organizational needs,  before considering any of the SaaS help desk providers, you need to carefully evaluate the SaaS help desk vendors for some key help desk features.

Here i have listed the best SaaS help desk software reviews available in the market (not specifically in any order).



ManageEngine ServiceDesk Plus On-Demand

 " Service Desk Plus On-Demand is a SaaS help desk software with asset management that is delivered as software as a service on the cloud. Combining the SaaS advantage with a plethora of features for IT help desk management online, it enables the IT organization to provide best-in-class ITSM service to their users at unmatched value for money. By featuring the ITIL best practices that include Incident Management, Problem Management, Change Management, ServiceDesk Plus On-demand helps to streamline the IT processes and improve productivity."

Samanage

"SAManage is a SaaS based service desk solution that makes it easy to manage your users support requests. Users can submit new requests via email or your self-service portal, manage end-user service and support requests, collaborate with users and IT team members and deliver better IT service to your users. with no software to install, you can customize your help desk quickly and empower your users to submit support requests via the web."

Livetime

"LiveTime Help Desk is the Web 2.0 Help Desk system for small to medium organizations. Based on LiveTime Service Management platform, Help Desk provides access to many ITIL compliant service support features required to efficiently manage a modern Help Desk at a reasonable price."

 Webhelpdesk

 "The Web Help Desk is a high performance web application designed as a 100% browser-based solution. The Web Help Desk's browser-only focus guarantees a rich, powerful cross-platform application regardless of your operating system."

BMC Remedyforce

"With IT service management best practices built right in, Remedyforce is a smart step up for organizations that need a service desk solution. Automate your service desk processes and help your users help themselves"

Kayako

" Kayako on-demand is hosted in the kayako cloud and scales with the size of your helpdesk and organization. No need to maintain your own hardware or server administrators with latest backup and contingency technologies."

Zendesk

"Zendesk is a SaaS delivered help desk solution that provides a backend service for small to medium sized help desks. Some features include fully customisable tickets, RSS feeds for both tickets and views, tagging of all helpdesk attributes, self-service portal, tickets are email integrate, SLA tracking, knowledge base etc."

Helpdesksaas

"HelpDeskSAAS is a Help Desk Software-as-a-Service for customer service and support.  It lets you to automate help desk processes, record and manage online customer requests, and assign tasks to your team members. It also enables email integrations, workflow rules, automatic notifications, client self-service portal etc.

AJhelpdesk

"AJ Help Desk SaaS provides simple and effective help desk services to your customer support system. It covers customer support, ticket system and online help depends on your business needs. AJ Helpdesk SAAS is an economic, easy to use and useful tool for the growth of all type of business."

Service-now

" Service-now is the SaaS help desk software for enterprise IT management. The application was built to support the automation of ITIL processes such as incident, problem, change, release, request and SLA management. ServiceNow redefined the service desk with intuitive usability and the introduction of social IT."

I may have missed out some best saas help desk software reviews. Please use the comments section to share some some best saas help desk software reviews. Post your suggestions and feedbacks.

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Help Desk Software Review

IT Help Desk Software

There are so many help desk softwares present in the market. Here i am going to do help desk software review of ManageEngine ServiceDesk Plus.

With the web based help desk software ServiceDesk Plus, you can convert all your helpdesk emails into tickets and log request for all phone calls or walk-in or web-form requests. You can even create multiple support queues and define business rules. You are provided with some default templates for placing incidents, requests, problems, resolution, reply etc.

ServiceDesk Plus provides you an auto-assign technician functionality which follows the Round Robin or Load Balancing model, and based on the availability of the technicians and criticality of the incident. You can even exclude some technicians, enable some matching criterias or assign based on the business rules.

Technicians can mark the issues as resolved, open, pending or closed thereby providing a user-friendly workflow. You can get multi site support from serviceDesk Plus which allows your business units across all the geographic areas to have a single help desk which takes into account all the different rules and regulations of each unit.

Users dont need to access the web interface to submit issues. Rather, they can use the self-service portal from ServiceDesk Plus where they can raise their request, search solution in the knowledge base or check the status of their tickets.

ServiceDesk Plus allows flexible API integration with monitoring software, Remote Control, E-mails and pagers, AD Synchronization, Windows Single Sign-on and Mobile Access.

ServiceDesk Plus Architecture

If you are looking for SaaS, you can even go for free saas help desk software from ServiceDesk Plus Ondemand.

For detailed feature by feature listing, check ManageEngine ServiceDesk Plus Review

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IT Help Desk Software Reviews

Selecting a proper help desk software is extremely essential for any company which really wishes to provide best possible customer support. When you have implemented the correct solution, it not only results in reduction of response and resolution times, but also increase customer satisfaction rates and customer retention. Select a proper help desk software for your company to maximize your profits and reduce your IT costs.

Here i have listed some good it help desk software reviews(not specifically in any order).

ManageEngine ServiceDesk Plus :

IT help desk software

ManageEngine ServiceDesk Plus is a Web-based, easy to use Help Desk and Asset Management software whose features include contract management, software license management, network inventory management, purchasing, active directory & LDAP integrations and knowledge management functionalities. ServiceDesk Plus is a highly customizable, easy-to-implement help desk software with best ITIL practises. It also provides Hosted, SaaS Help Desk with Asset Management Suite, ManageEngine ServiceDesk Plus On-demand.

Zendesk :

Zendesk is the web based help desk software with support ticket system and a self-service customer support platform. Combining the fields Priority, Type (Question, Incident, Problem, Task), and Status (New, Open, Pending, Solved), and age, ZenDesk creates a score that places that ticket in order.
 
Sysaid :

SysAid is a suite of web-based IT software tools. It automates your processes for help desk, hardware configurations, asset monitoring, software licenses, tasks, projects and much more. By automatically scanning and testing your network, SysAid provides you with the necessary details about each machine and lets you control each one remotely.

H2Desk:

H2desk is the powerful way to provide online support to your customers. From small businesses to larger corporations, the help desk will streamline your online communication with your customers - your business will save time and money. Create, manage, and overlook unlimited staff members, departments, and tickets.


Web Help Desk :

Web Help Desk is a web-based help desk software that empowers IT help desk technicians with email-to-ticket conversion, trouble ticket email notifications, track work time, a self-service knowledge base, LDAP & Active Directory integration, and much more.


 


Helpstar :

Helpstar is the help desk with asset management software which specialized in tracking  PC configurations and assets, manage help desk work orders, and perform reports and queries.



 

Spiceworks :

Spiceworks is the help desk software which lets you manage user tickets, organize your work, and assign tasks to your helpdesk team. Receive tickets via web or email, assign tickets across your IT team, create tickets while browsing network assets and track tickets by user, asset, due date & more.


 


Helpdesk Pilot :

HelpDesk Pilot is web based, php & mysql driven support / trouble ticket solution. Turn customer emails into tickets and each email id as a deparment. Add support members (staff) to a department. Each ticket (issue) is grouped by responses and each activity is tracked.


Numara Track-IT :

Numara Track-It  is a  comprehensive IT help desk software and asset management solution that allows you to cost effectively implement industry best practices, including ITIL . It helps you manage all aspects of help desk and asset management functions.







I may have missed out some other good help desk softwares. Please forgive me for that and feel free to use the comments to tell about the missed ones. Thank you ....

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