Canada lags U.S. in adopting help desk software as email, spreadsheets still prevail

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Software Advice found that 37 per cent of Canadian prospective buyers are still using manual methods, while 26 per cent are looking to replace existing help desk software. Eleven per cent have multiple systems they are looking to replace and another 11 per cent have nothing in place.

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Synergis Software Helpdesk Recognized for Outstanding Technical Service and Support of Adept Engineering Data Management Software

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Synergis Software, the developer of Synergis Adept Engineering Data and Document Management software, announced today that the company's Helpdesk Team was globally recognized for its outstanding service and support by Helpdesk International (HDI), an independent professional association and certification body for the technical service and support industry. HDI recently released its top 50 elite players, and Synergis Software was ranked #8 on HDI's CSAT Elite 50 list.
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Summer 2015 Rankings of the Best Help Desk Platforms, Based on User Reviews

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The updated Grid℠ report for help desk software, published today by business software review platform G2 Crowd, ranks 10 products to help purchasers in their selections. Zendesk, Desk.com and Freshdesk were named Leaders in the report, receiving high customer satisfaction scores with a large market presence.
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A champion emerges in IT Service Management

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In the crowded and mature IT Service Management (ITSM) market it is challenging to distinguish between the array of technology innovators and those few vendors able to deliver the true innovation which adds direct value to your business.

Differentiation in the ITSM market has moved on significantly from ticket tracking and basic self-service, to the provision of enterprise-wide service which offers cohesive knowledge management, collaboration and features, such as game mechanics, that are laser focused on the business needs. Info-Tech Research Group, North America's fastest growing full-service IT analyst firm, has unveiled their latest analysis of the ITSM space with the publication of the ‘2015 Enterprise Service Desk Software Vendor Landscape’.
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Where is the ITSM Industry Going?

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Navvia, a company that helps organisations to design, improve, and manage their IT service management (ITSM) processes, revealed the results of its ninth annual ITSM Industry Survey earlier this month. The 35-question survey covered:
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Microsoft moves its tanks closer to the front in the service management wars

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We’ve been predicting the field service management wars at diginomica for some time now. Last year Oracle fired off an opening salvo with the acquisition of TOA Technologies. Yesterday Microsoft moved its tanks closer to the front with the purchase of FieldOne, a 53-strong New Jersey-headquartered provider of cloud-based field service applications.

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Free ITSM Handbook

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Free ITSM handbook - The Brainy Book for Smarter ITSM by ManageEngine ServiceDesk Plus. Download this ebook and get started with smarter ITSM.
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IT Service Desk Best Practices

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Here is a quick list of IT service desk best practices from ManageEngine - https://blogs.manageengine.com/help-desk/servicedesk/2015/06/30/it-service-desk-best-practices.html

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ITIL Change Management - Tips & Tricks

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Here i am sharing a tip from ServiceDesk Plus on ITIL Change Management.

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7 Reasons Why Help Desk Software is Better Than Email

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Many small businesses rely on email to keep track of their customer help desk functions, rather than using a dedicated help desk ticket tracking system. Although email might seem simpler, ticket tracking actually allows businesses to do many things that they couldn’t do with email. A dedicated help desk software can outdo email in many different ways; here are seven areas where specific software tends to work better.
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