15 Corporate IT Trends For 2015

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To shepherd in the New Year I’ve created a list of 15 corporate IT trends for 2015. They’re in no particular order, and most are not new – they’re just more relevant in 2015 given the long lead time for mass corporate adoption of new technologies, practices, and thinking…
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Where is the ITSM Industry Going?

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Navvia, a company that helps organisations to design, improve, and manage their IT service management (ITSM) processes, revealed the results of its ninth annual ITSM Industry Survey earlier this month. The 35-question survey covered:

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ManageEngine Integrates ServiceDesk Plus Software With Zoho Reports

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ManageEngine has integrated its ServiceDesk Plus help desk software with the Zoho Reports online reporting and business intelligence (BI) application, enabling managed service providers (MSPs) to use ServiceDesk Plus to analyze their customers' IT help desk data.

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Groove Launches API for Its SaaS Help Desk Solution

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Software-as-a-service help desk software provider Groove has launched an API. The JSON REST API allows Groove customers to integrate the company's functionality directly into their apps. For instance, tickets can be created based on actions taken within an app, and updated and managed through third-party applications.

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Help Desk Software Provider iSupport Software Announces Version 14

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n a continuing effort to add value to its collaborative support solution, Version 14 focuses on mySupport, the world's first end user support tool that enables end users to design their own custom support portals. End users can use drag-and-drop components to tailor their experience and include reports, training calendars with online signup functions, external web content such as Twitter feeds and YouTube videos, incident submission and update functionality, and more. 

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SolarWinds Integrates Web Help Desk With DameWare Remote Support

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SolarWinds (SWI) has integrated its Web Help Desk solution with DameWare's Remote Support software, enabling IT and managed service providers (MSPs) to immediately address customers' IT problems. The integration allows service technicians to launch remote support sessions directly from asset reports and tickets and control end users' Windows, Linux and Mac OS devices from any location, according to SolarWinds.
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The Lighter Side of IT History - Infographics

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Image originally posted on ManageEngine ServiceDesk Plus
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TeamSupport Help Desk Software Unveils New Best-in-Class Reporting and Analytics Features

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TeamSupport.com, one of the leading B2B customer service software solutions, today released its all-new business intelligence platform, offering dramatically enhanced best-in-class reporting capabilities that take support metrics to a whole new level and allow support teams to gain deeper customer insights in real time.
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ITSM Meetup, Bay Area, CA

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www.itsmmeetup.com

Meet, Learn and share with IT Peers!

ManageEngine invites you to the ITSM Meetup in Bay Area, presented by Barclay Rae, ITSM Consultant. It is a great chance to learn from the expert, meet other ITSM folks, hear inspiring stories and make new friends. RSVP Now! 

Visit the website - www.itsmmeetup.com

Register Now >>
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Zendesk supports GLOSSYBOX to optimise global customer service

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Zendesk, the leading provider of cloud software for better customer service, are supporting GLOSSYBOX to optimise their customer service across Europe. The successful beauty box vendor has grown from a German start-up to an international company in only two years. GLOSSYBOX now have an active presence in countries across three continents including the USA, UK, France and Japan.
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