7 Reasons Why Help Desk Software is Better Than Email

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Many small businesses rely on email to keep track of their customer help desk functions, rather than using a dedicated help desk ticket tracking system. Although email might seem simpler, ticket tracking actually allows businesses to do many things that they couldn’t do with email. A dedicated help desk software can outdo email in many different ways; here are seven areas where specific software tends to work better.
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ManageEngine ServiceDesk Plus - Voted WindowsNetworking.com Readers' Choice Award Winner - Help Desk

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ManageEngine ServiceDesk Plus was selected the winner in the Help Desk category of the WindowsNetworking.com Readers' Choice Awards. BMC Software Trackit and Help Desk Pilot were runner-up and second runner-up respectively.

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LANDESK Partners with Nexthink to Leverage Powerful End-User IT Analytics

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LANDESK today announced it will now be reselling Nexthink End-user IT Analytics as part of its LANDESK One Partner program. The partnership will allow joint customers to better serve their end-users by providing insight into IT challenges through relevant, contextual analytics information.
“We share LANDESK’s vision of putting end-users first and helping IT get closer to and align with the business.”
“As a result of deep product integration between the two solutions, this partnership between LANDESK and Nexthink enables IT to have a detailed, real-world view of its customer base,” said Steve Workman, vice president of strategy at LANDESK. “Nexthink provides LANDESK customers with full, dynamic visibility of IT usage to make better decisions and optimize operations and costs.”

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Axios Systems selects CenturyLink to host its cloud-based IT Service Management across Canada

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Axios Systems today announced it has selected CenturyLink Cloud as the hosting platform for Axios Systems’ IT Service Management (ITSM) solutions in Canada. CenturyLink, a global provider of communications and IT services, joins other leading technology providers across North America, Europe and APAC to help Axios’ international customers drive efficiencies and innovation across their service management provision. The arrangement with CenturyLink enables Axios to further strengthen its presence in the Canadian enterprise IT Service Management (ITSM) sector.

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ServiceNow reports losses, but beats expectations. CEO aims for $1bn revenues in 2015

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Last time diginomica covered ServiceNow was back in April last year, where at the company’s annual user conference in San Francisco, CEO Frank Slootman took a swipe at Wall Street and said that anyone that complained about the company’s recurring losses didn’t understand economics.

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15 Corporate IT Trends For 2015

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To shepherd in the New Year I’ve created a list of 15 corporate IT trends for 2015. They’re in no particular order, and most are not new – they’re just more relevant in 2015 given the long lead time for mass corporate adoption of new technologies, practices, and thinking…
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Where is the ITSM Industry Going?

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Navvia, a company that helps organisations to design, improve, and manage their IT service management (ITSM) processes, revealed the results of its ninth annual ITSM Industry Survey earlier this month. The 35-question survey covered:

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ManageEngine Integrates ServiceDesk Plus Software With Zoho Reports

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ManageEngine has integrated its ServiceDesk Plus help desk software with the Zoho Reports online reporting and business intelligence (BI) application, enabling managed service providers (MSPs) to use ServiceDesk Plus to analyze their customers' IT help desk data.

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Groove Launches API for Its SaaS Help Desk Solution

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Software-as-a-service help desk software provider Groove has launched an API. The JSON REST API allows Groove customers to integrate the company's functionality directly into their apps. For instance, tickets can be created based on actions taken within an app, and updated and managed through third-party applications.

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Help Desk Software Provider iSupport Software Announces Version 14

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n a continuing effort to add value to its collaborative support solution, Version 14 focuses on mySupport, the world's first end user support tool that enables end users to design their own custom support portals. End users can use drag-and-drop components to tailor their experience and include reports, training calendars with online signup functions, external web content such as Twitter feeds and YouTube videos, incident submission and update functionality, and more. 

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