Restaurant Brands Ltd. Selects SysAid to Serve Up Its IT Service Management Operations

SysAid Technologies Ltd. (www.sysaid.com), a leading global provider of IT Service Management (ITSM) software solutions, announced today that Restaurant Brands Limited, a corporate franchisee managing the New Zealand branches of KFC, Pizza Hut, Starbucks Coffee and Carl's Jr., has selected SysAid 9.0, a fully-integrated ITSM solution, to manage its internal IT operations.

Restaurant Brands' IT department will deploy SysAid's help desk software to assist with daily IT operations both in-office and through mobile applications for more than 200 stores serving 60,000 customers daily.

FrontRange Announces Major Upgrade to HEAT Client Management with HEAT Discovery 9.3

FrontRange, the premium provider of Hybrid IT Service Management solutions, announced today a significant upgrade to its HEAT® Discovery solution. Enhancements in this new release include a new Advanced Search capability and customizable alerting. HEAT Discovery 9.3 is now generally available.

HEAT Discovery 9.3 introduces Advanced Search capability in the Web Control Center allowing end-users to generate their own custom searches with multiple criteria and across specified organizational units. The new alerting of 9.3 can be granularly configured allowing the Admin to determine what exact discovered data changes trigger alerts and emails by the Discovery System. Additionally, HEAT Discovery 9.3 introduces organizational unit specific client audit settings giving customers more flexibility for site and client type specific audits. 

BMI Healthcare cuts IT management costs by 70 percent

Independent healthcare provider BMI Healthcare says it has made a 70 percent saving in annual IT infrastructure management costs through a new IT management platform.
BMI Healthcare also says it has seen improved IT security, has automated its patch management and has increased visibility across its entire IT environment as a result of deploying the Desktop Central platform from ManageEngine.
BMI operates 69 hospitals and healthcare facilities throughout the UK and employs 6,000 consultants among 10,000 staff, who service over 1.25 million patient visits a year.

SupportBee, a help desk software aimed at startups and small companies, encourages an all-hands approach : SGE

SupportBee, a help desk software aimed at startups and small companies, encourages an all-hands approach January 8, 2013 by Terence LEE SupportBee is a help desk software designed for simplicity and collaboration. It is often said that startups should adopt an all-hands-on-deck approach to customer support. That is, while customer service is traditionally the domain of a dedicated team, startups are encouraged to get the entire staff involved, and that includes the founders. The reason is simple: Startups at the discovery stage are still evaluating their hypotheses and figuring out their product. So, customer support doubles up as market research, which is why even product and marketing people, right up to the CEO, should be addressing customers’ problems themselves .

Free ITIL Calendar from ManageEngine ServiceDesk Plus

Here is an interesting funny comical calendar from ManageEngine ServiceDesk Plus. I have registered for my copy already. Register now! bitly.com/T5aSKu

From ManageEngine ServiceDesk Plus,

"We all use calendars. It could be Desk Calendars, Desktop Calendars, Wall Calendars, Magnetic Stick Calendars or even Mobile Calendars. We buy or set Calendar themes depending on our mood and interests. But how often have you come across a calendar which is based on ITIL? Here’s a not-so-serious Desk Calendar based on ITIL, which we hope brings a smile on your face. We can’t wait for you to start using the calendar, which is why we’ll ship it to you for free.All you need to do is send us your shipping details, and we’ll get the elves working. Go ahead, Check it out! And send us your feedback."

Check the link below to get the ITIL calendar for free now !

http://www.manageengine.com/products/service-desk/free-itil-calendar.html

IT Help Desk Softwares List

List of popular IT help desk softwares in the market. Add any IT help desk software, like or dislike and share your comments about the IT help desk softwares in the list here.

Absolute Software to Acquire LiveTime for IT Help Desk

Transaction enhances Absolute's Asset Management capability and provides entry to the IT Service Support Management market

VANCOUVER , Nov. 5, 2012 /CNW/ - Absolute^® Software Corporation ("Absolute" or the "Company") (ABT.TO), the leading provider of persistent endpoint security and management solutions for PCs, Macs, iOS, Android, Windows and BlackBerry devices, today announced it is acquiring the assets of privately-held LiveTime Software, a SaaS and on-premise help desk and IT Service Support Management (ITSSM) provider.

SysAid Integrates MDM Into IT Service Management Platform

IT service management software (ITSM) solutions provider SysAid Technologies Ltd. has released SysAid 9.0,  the company’s most recent IT service management platform that comes with a completely integrated mobile device management (MDM) module. How can you benefit from the company’s latest ITIL-certified software? Here are the details.

New Spiceworks Dashboard Gives Technology Vendors a Snapshot of Their Standing With Small and Mid-Size Businesses Worldwide

AUSTIN, TX, Oct 09, 2012 (MARKETWIRE via COMTEX) -- Today at the fifth annual SpiceWorld conference, Spiceworks(TM), Inc. unveiled the new Spiceworks Dashboard, a tool that gives technology vendors a real-time, at-a-glance view of what IT professionals are saying about their products and services and the moves competitors are making within the world's largest IT community. These new capabilities help technology vendors better understand what IT professionals think about their offerings and how they stack up against the competition.

CA Technologies announces ‘CloudViews Unplugged’ video chat series to power cloud debate

CA Southern Africa has announced that CA Technologies has unveiled a new monthly video chat as part of its cloud thought leadership programme, called CloudViews.

With this move, CA aims to broaden the debate on cloud computing.