SolarWinds (SWI) has integrated its Web Help Desk solution with DameWare's Remote Support software, enabling IT and managed service providers (MSPs) to immediately address customers' IT problems.
The integration allows service technicians to launch remote support sessions directly from asset reports and tickets and control end users' Windows, Linux and Mac OS devices from any location, according to SolarWinds.
Showing posts with label web help desk. Show all posts
Showing posts with label web help desk. Show all posts
Solarwinds Acquired Web Help Desk Software
Solarwinds, a leading provider of IT management software acquired web help desk
software, a provider of online help desk software, for $20 million.
Through this acquisition , Solarwinds is entering into the help desk
industry in the name of “Solarwinds Web Help Desk” along with its IT
management portfolio of network, applications, virtualization and
storage management.
News of this acquisition was announced
with the company’s second-quarter earnings. SolarWinds reported revenue
of $64 million for the quarter, marking a record for the company and
representing 40 percent year-over-year growth.
Here is the brief summary of acquisitions of Solarwinds.
2007 – Acquired ipMonitor Corporation.
2007 – Acquired Neon Software.
2009 – Acquired technology products of Kiwi Enterprises.
2010 – Acquisition of Assets from Tek-Tools
2011 – Acquired Hyper9.
2011 – Acquisition of TriGeo Network Security, Inc
2011 – Acquired certain assets of DameWare Development LLC
2012 – Acquire certain assets of EminentWare
2012 – Acquired Web help desk
Quoted below, the words from Kevin Thompson, SolarWinds’ President and CEO about Solarwinds web help desk.
“SolarWinds web help desk will serve a
critical need for IT professionals tasked with managing their companies’
IT services. There are very few products in this market that offer our
unique value proposition: designed specifically for IT teams, with a
rich and powerful feature set, great user experience, and a price far
below that of the competition. The addition of web-based help desk
software to our product portfolio is a response to the needs of the IT
community and consistent with our strategy to expand the number of
problems we solve for IT Pros.”
Solarwinds web help desk is designed for
IT professionals, meeting the requirements of organization of all sizes.
It is available now and pricing starts at $495, with the first year of
maintenance included.
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