Help Desk Software Review - Sysaid

Here is the review of help desk software, Sysaid

Screenshot of the page :

From the service provider,

"SysAid IT Help Desk Software provides a complete web-based solution for any IT department. Automate your service desk, control your hardware and software management, and implement effective systems monitoring."

Pros :
  • SysAid chat features allow users to chat with any other end-user logged into the network. Users can create service requests, access service history, and save all chats.
  • SysAid solutions are built on the ITIL methodology, incorporating industry best practices and customer feedback
  • SysAid is simple to use, yet feature-rich, to help your company better resolve IT issues in a quick and secure manner.
Cons :
  • Sysaid (the free version) is limited in the number of servers monitored to only 1.
  • Clunkiness of the UI (from the user end)
  • Requires some IT knowledge to set up 
  • Tasks are handled through the Project Management which is an add-on module
  • Sysaid does not come as a single downloadable product. It includes addons for functions like project management, server monitoring, cmdb, change management, problem management etc with seperate incurring costs.


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