Where is the ITSM Industry Going?

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Navvia, a company that helps organisations to design, improve, and manage their IT service management (ITSM) processes, revealed the results of its ninth annual ITSM Industry Survey earlier this month. The 35-question survey covered:
Read more @ http://www.computerworlduk.com/blogs/management-briefing/where-is-itsm-industry-going-3586194/

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