IT Help Desk Software Reviews

Selecting a proper help desk software is extremely essential for any company which really wishes to provide best possible customer support. When you have implemented the correct solution, it not only results in reduction of response and resolution times, but also increase customer satisfaction rates and customer retention. Select a proper help desk software for your company to maximize your profits and reduce your IT costs.

Here i have listed some good it help desk software reviews(not specifically in any order).

ManageEngine ServiceDesk Plus :

IT help desk software
ManageEngine ServiceDesk Plus is a Web-based, easy to use Help Desk and Asset Management software whose features include contract management, software license management, network inventory management, purchasing, active directory & LDAP integrations and knowledge management functionalities. ServiceDesk Plus is a highly customizable, easy-to-implement help desk software with best ITIL practises. It also provides Hosted, SaaS Help Desk with Asset Management Suite, ManageEngine ServiceDesk Plus On-demand.

Zendesk :

Zendesk is the web based help desk software with support ticket system and a self-service customer support platform. Combining the fields Priority, Type (Question, Incident, Problem, Task), and Status (New, Open, Pending, Solved), and age, ZenDesk creates a score that places that ticket in order.

Sysaid :

SysAid is a suite of web-based IT software tools. It automates your processes for help desk, hardware configurations, asset monitoring, software licenses, tasks, projects and much more. By automatically scanning and testing your network, SysAid provides you with the necessary details about each machine and lets you control each one remotely.

H2desk is the powerful way to provide online support to your customers. From small businesses to larger corporations, the help desk will streamline your online communication with your customers - your business will save time and money. Create, manage, and overlook unlimited staff members, departments, and tickets.

Web Help Desk :

Web Help Desk is a web-based help desk software that empowers IT help desk technicians with email-to-ticket conversion, trouble ticket email notifications, track work time, a self-service knowledge base, LDAP & Active Directory integration, and much more.


Helpstar :

Helpstar is the help desk with asset management software which specialized in tracking  PC configurations and assets, manage help desk work orders, and perform reports and queries.


Spiceworks :

Spiceworks is the help desk software which lets you manage user tickets, organize your work, and assign tasks to your helpdesk team. Receive tickets via web or email, assign tickets across your IT team, create tickets while browsing network assets and track tickets by user, asset, due date & more.


Helpdesk Pilot :

HelpDesk Pilot is web based, php & mysql driven support / trouble ticket solution. Turn customer emails into tickets and each email id as a deparment. Add support members (staff) to a department. Each ticket (issue) is grouped by responses and each activity is tracked.

Numara Track-IT :

Numara Track-It  is a  comprehensive IT help desk software and asset management solution that allows you to cost effectively implement industry best practices, including ITIL . It helps you manage all aspects of help desk and asset management functions.

I may have missed out some other good help desk softwares. Please forgive me for that and feel free to use the comments to tell about the missed ones. Thank you ....

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  1. Hi Bharathi,

    You might also want to add OTRS to the list. OTRS is an open source help desk solution, is availabe for download to install in your datacenter or in a Hosted/SaaS edition if you prefer that. The OTRS Group with offices and partners worldwide provides professional services for the platform as well.


  2. AJ Help Desk is the best help desk software with robust ticket support. It is best software for the smarter e-support.

  3. Hi, please also consider IT SmartDesk for review(

  4. Thanks for your suggestions. I will do the review of all the products mentioned above as soon as possible..

  5. Get FXF listing of various help desk softwares and compare them, before purchasing any IT help desk software for your business.

    Help desk software review & FXF comparison

  6. Glad to see SysAid listed in this review. Just want to mention that SysAid has progressed a lot since this review was written and screenshot was taken :). In fact, just now we've come out with an integrated MDM solution, which is getting a lot of great feedback from customers and analysts alike! See more at

    Dena (your friendly SysAid Community Manager)

  7. Useful Information for Help Desk.We have also some informative information regarding help desk

  8. Valuable ideas and advices. I just read your subject with great interest. They are saying they've been taxed and controlled to dying for many years, and they've no choice but to complete the things they can to claw their long ago into profitability.

  9. Interesting information. Help desk software helps companies to manage easily customer requests, incidences and services. Other so good help desk software to be included into the list is Regards.

  10. Your site is excellent. Thanks. Appreciate all of the information here.

  11. Helpdesk Pilot is offered as a deployable product, that you can install and manage on your own server. Happyfox (https://happyfox.xom) provides the power of helpdesk pilot on the cloud and developed by the same tea of Helpdesk Pilot

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  15. Check out ReadyDesk

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  18. customer support help desk should always be working so that none of the clients faces issue. The service desk management feature helps to drive the business smoothly and is always in demand.

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  23. I'm looking for a few bugs in my post. But I think I should have someone look and point out it.