IT Help Desk Software Reviews

45 comments
Selecting a proper help desk software is extremely essential for any company which really wishes to provide best possible customer support. When you have implemented the correct solution, it not only results in reduction of response and resolution times, but also increase customer satisfaction rates and customer retention. Select a proper help desk software for your company to maximize your profits and reduce your IT costs.

Here i have listed some good it help desk software reviews(not specifically in any order).

ManageEngine ServiceDesk Plus :


IT help desk software
ManageEngine ServiceDesk Plus is a Web-based, easy to use Help Desk and Asset Management software whose features include contract management, software license management, network inventory management, purchasing, active directory & LDAP integrations and knowledge management functionalities. ServiceDesk Plus is a highly customizable, easy-to-implement help desk software with best ITIL practises. It also provides Hosted, SaaS Help Desk with Asset Management Suite, ManageEngine ServiceDesk Plus On-demand.

Zendesk :



Zendesk is the web based help desk software with support ticket system and a self-service customer support platform. Combining the fields Priority, Type (Question, Incident, Problem, Task), and Status (New, Open, Pending, Solved), and age, ZenDesk creates a score that places that ticket in order.
 

Sysaid :


SysAid is a suite of web-based IT software tools. It automates your processes for help desk, hardware configurations, asset monitoring, software licenses, tasks, projects and much more. By automatically scanning and testing your network, SysAid provides you with the necessary details about each machine and lets you control each one remotely.



H2desk is the powerful way to provide online support to your customers. From small businesses to larger corporations, the help desk will streamline your online communication with your customers - your business will save time and money. Create, manage, and overlook unlimited staff members, departments, and tickets.


Web Help Desk :

Web Help Desk is a web-based help desk software that empowers IT help desk technicians with email-to-ticket conversion, trouble ticket email notifications, track work time, a self-service knowledge base, LDAP & Active Directory integration, and much more.


 



Helpstar :


Helpstar is the help desk with asset management software which specialized in tracking  PC configurations and assets, manage help desk work orders, and perform reports and queries.



 


Spiceworks :


Spiceworks is the help desk software which lets you manage user tickets, organize your work, and assign tasks to your helpdesk team. Receive tickets via web or email, assign tickets across your IT team, create tickets while browsing network assets and track tickets by user, asset, due date & more.


 



Helpdesk Pilot :



HelpDesk Pilot is web based, php & mysql driven support / trouble ticket solution. Turn customer emails into tickets and each email id as a deparment. Add support members (staff) to a department. Each ticket (issue) is grouped by responses and each activity is tracked.


Numara Track-IT :


Numara Track-It  is a  comprehensive IT help desk software and asset management solution that allows you to cost effectively implement industry best practices, including ITIL . It helps you manage all aspects of help desk and asset management functions.







I may have missed out some other good help desk softwares. Please forgive me for that and feel free to use the comments to tell about the missed ones. Thank you ....

Searched Keywords : it help desk software reviews, compare help desk software, list of help desk applications, list of help desk softwares, list of help desks, list of helpdesk softwares, web based help desk softwares, help desk softwares,help desk applications, trouble ticket softwares, help desk software comparison,help desk management, help desk solutions, it help desk softwares, ITIL help desk softwares, help desk tools, it helpdesk software, help desk tickets, help desk ticketing softwares

45 comments:

  1. Hi Bharathi,

    You might also want to add OTRS to the list. OTRS is an open source help desk solution, is availabe for download to install in your datacenter or in a Hosted/SaaS edition if you prefer that. The OTRS Group with offices and partners worldwide provides professional services for the platform as well.

    See http://otrs.com
    --
    Mike

    ReplyDelete
  2. AJ Help Desk is the best help desk software with robust ticket support. It is best software for the smarter e-support.

    http://www.ajhelpdesk.com

    ReplyDelete
  3. Hi, please also consider IT SmartDesk for review(http:www.itsmartdesk.com)

    ReplyDelete
  4. Thanks for your suggestions. I will do the review of all the products mentioned above as soon as possible..

    ReplyDelete
  5. Get FXF listing of various help desk softwares and compare them, before purchasing any IT help desk software for your business.

    Help desk software review & FXF comparison

    ReplyDelete
  6. Glad to see SysAid listed in this review. Just want to mention that SysAid has progressed a lot since this review was written and screenshot was taken :). In fact, just now we've come out with an integrated MDM solution, which is getting a lot of great feedback from customers and analysts alike! See more at http://www.sysaid.com/.

    Dena (your friendly SysAid Community Manager)

    ReplyDelete
  7. Useful Information for Help Desk.We have also some informative information regarding help desk www.accentconsulting.in/It-help-desk.php

    ReplyDelete
  8. Valuable ideas and advices. I just read your subject with great interest. They are saying they've been taxed and controlled to dying for many years, and they've no choice but to complete the things they can to claw their long ago into profitability.

    ReplyDelete
  9. Interesting information. Help desk software helps companies to manage easily customer requests, incidences and services. Other so good help desk software to be included into the list is http://www.milldesk.com. Regards.

    ReplyDelete
  10. Your site is excellent. Thanks. Appreciate all of the information here.
    TUTSOFT - INFO BLOG

    ReplyDelete
  11. Helpdesk Pilot is offered as a deployable product, that you can install and manage on your own server. Happyfox (https://happyfox.xom) provides the power of helpdesk pilot on the cloud and developed by the same tea of Helpdesk Pilot

    ReplyDelete
  12. Useful information regarding IT helpdesk. An association would do a better job if it utilizes IT helpdesk software to enable its support team to deal with the clients’ calls.

    ReplyDelete
  13. Check out ReadyDesk

    http://www.readydesk.com

    ReplyDelete
  14. Unbelievable informative blog! This blog post looks thoroughly like my old one! It’s on a totally various topic but it has pretty much the same layout and design. Attractive choice of colors.

    Zoho integration’s vital role and why it’s important to your growing business?

    ReplyDelete
  15. Great post on Great post on professional answering service. Please sharing post like this thank you.

    ReplyDelete
  16. phone answering service for small business through marhaba reception helps all the business flourish more since none of the important calls are missed. virtual answering services for small businesses has highest demand of it. Call us to know more.

    ReplyDelete
  17. I'm looking for a few bugs in my post. But I think I should have someone look and point out it.
    colorswitchplay.com

    ReplyDelete
  18. I have read your post from the beginning, it was so interesting to read & I feel thanks to you for posting such a informative blog, keep in blogging..
    helpdesk software solution

    ReplyDelete
  19. Great post Thank you for sharing your insights on this topic, found it very helpful.
    IT Help Desk

    ReplyDelete
  20. IT help desk solutions helps to speed up work processes at your workplace. The software notifies the IT department when a ticket is generated regarding computer software or hardware.

    ReplyDelete
  21. "Great blog, good information is given about helpdesk .It was worth reading.Thanks for posting the blog. IT Help Desk Software | Ticketing System | Apptivo Help Desk"

    ReplyDelete
  22. It was a great blog.. really enjoyed reading it.. Thank you for sharing..IT Help Desk Software | Ticketing System | Apptivo Help Desk

    ReplyDelete
  23. Typically I never remark on online journals yet your article is persuading to the point that I never stop myself to say something regarding it. You're working admirably keep it up.
    laptop screen repair

    ReplyDelete
  24. Ideas and suggestions that are quite useful. I just finished reading your topic with bated breath. They claim that they have been taxed and controlled to death for many years and that they have no choice but to finish what they can in order to claw their way back into profitability...
    IT Services

    ReplyDelete