SaaS Help Desk Software Reviews / Best SaaS Help Desk Softwares

Nowadays, in all industries, every small and large enterprises are switching from on-premise software applications to SaaS services, of which the highest priority goes to help desk management services.  Since not all the SaaS help desk softwares are efficient to meet the organizational needs,  before considering any of the SaaS help desk providers, you need to carefully evaluate the SaaS help desk vendors for some key help desk features.

Here i have listed the best SaaS help desk software reviews available in the market (not specifically in any order).

ManageEngine ServiceDesk Plus On-Demand

 " Service Desk Plus On-Demand is a SaaS help desk software with asset management that is delivered as software as a service on the cloud. Combining the SaaS advantage with a plethora of features for IT help desk management online, it enables the IT organization to provide best-in-class ITSM service to their users at unmatched value for money. By featuring the ITIL best practices that include Incident Management, Problem Management, Change Management, ServiceDesk Plus On-demand helps to streamline the IT processes and improve productivity."

"SAManage is a SaaS based service desk solution that makes it easy to manage your users support requests. Users can submit new requests via email or your self-service portal, manage end-user service and support requests, collaborate with users and IT team members and deliver better IT service to your users. with no software to install, you can customize your help desk quickly and empower your users to submit support requests via the web."

"LiveTime Help Desk is the Web 2.0 Help Desk system for small to medium organizations. Based on LiveTime Service Management platform, Help Desk provides access to many ITIL compliant service support features required to efficiently manage a modern Help Desk at a reasonable price."

 "The Web Help Desk is a high performance web application designed as a 100% browser-based solution. The Web Help Desk's browser-only focus guarantees a rich, powerful cross-platform application regardless of your operating system."

"With IT service management best practices built right in, Remedyforce is a smart step up for organizations that need a service desk solution. Automate your service desk processes and help your users help themselves"

" Kayako on-demand is hosted in the kayako cloud and scales with the size of your helpdesk and organization. No need to maintain your own hardware or server administrators with latest backup and contingency technologies."

"Zendesk is a SaaS delivered help desk solution that provides a backend service for small to medium sized help desks. Some features include fully customisable tickets, RSS feeds for both tickets and views, tagging of all helpdesk attributes, self-service portal, tickets are email integrate, SLA tracking, knowledge base etc."


"HelpDeskSAAS is a Help Desk Software-as-a-Service for customer service and support.  It lets you to automate help desk processes, record and manage online customer requests, and assign tasks to your team members. It also enables email integrations, workflow rules, automatic notifications, client self-service portal etc.

"AJ Help Desk SaaS provides simple and effective help desk services to your customer support system. It covers customer support, ticket system and online help depends on your business needs. AJ Helpdesk SAAS is an economic, easy to use and useful tool for the growth of all type of business."

" Service-now is the SaaS help desk software for enterprise IT management. The application was built to support the automation of ITIL processes such as incident, problem, change, release, request and SLA management. ServiceNow redefined the service desk with intuitive usability and the introduction of social IT."

I may have missed out some best saas help desk software reviews. Please use the comments section to share some some best saas help desk software reviews. Post your suggestions and feedbacks.

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  1. Thank you,
    The given information is very effective.
    I'll keep update with the same.
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  2. Hi, please also consider InvGate Service Desk for review (

  3. Useful Information for Help Desk.We have also some informative information regarding help desk

  4. I'd love to recommend our saas tool as well (hope it's appropriate) - Jitbit Helpdesk is a great and cheat saas app.

  5. I recommend Milldesk tool for incident management, user and client communication. You can try it free for 30 days. A very complete and easy to use tool. Regards

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