LANDESK Partners with Nexthink to Leverage Powerful End-User IT Analytics

LANDESK today announced it will now be reselling Nexthink End-user IT Analytics as part of its LANDESK One Partner program. The partnership will allow joint customers to better serve their end-users by providing insight into IT challenges through relevant, contextual analytics information.

“We share LANDESK’s vision of putting end-users first and helping IT get closer to and align with the business.”

“As a result of deep product integration between the two solutions, this partnership between LANDESK and Nexthink enables IT to have a detailed, real-world view of its customer base,” said Steve Workman, vice president of strategy at LANDESK. “Nexthink provides LANDESK customers with full, dynamic visibility of IT usage to make better decisions and optimize operations and costs.”

Read More...

LANDesk Wins Patent Awards, Bolsters Innovation Profile

SALT LAKE CITY, Sept. 27, 2012 /PRNewswire/ -- LANDesk Software, a global leader in systems lifecycle management, endpoint security, enterprise mobility and IT service management, today announced the latest additions to the company's innovation portfolio. LANDesk has received six new patents for its technology thus far in 2012 – bringing the company's total number of patents received to 34. This recognition further validates the strength of LANDesk innovation in the secure user management market.

Read More...

LANDesk Recognized in New Magic Quadrant for IT Service Support Management Tools

SALT LAKE CITY, Sept. 20, 2012 /PRNewswire/ -- LANDesk Software, a global leader in integrated systems lifecycle management, endpoint security, enterprise mobility, and IT service management, today announced that LANDesk Service Desk has been recognized in the new Magic Quadrant for IT Service Support Management (ITSSM) Tools, which Gartner considers to be an emerging market.

Read More...

5 W’s to Better Customer Service Communication

Communication one of the fundamental principles in getting great customer service right. We want to communicate with customers and we want to develop lasting, loyal customer relationships. The trouble often times comes in understanding the strategy behind customer service communication.

Read More...

LANDesk survey reveals just 20% of IT service desks can adequately manage all mobile devices used by employees for work

LONDON - September 3, 2012 - New research by LANDesk Software reveals that while employee use of smart mobile devices such as smartphones and tablets for work is widespread, only half of IT service desk managers can manage the use of company owned devices, and this falls to around 20% when personal devices are considered.

The research, which surveyed 200 IT professionals in the UK between May and July 2012, found that 80% of companies issue smart devices to employees and 60% are aware that personal devices access the company network.

Read More...

Flash Mob by ManageEngine at HDI 2012, Orlando

HDI’s 22nd annual conference happened 2 weeks ago in Orlando, Florida. Around 1600 professionals, ranging from directors to front-line analysts, attended the conference. And we did too! Over 50 exhibitor booths were set up and stayed busy on all three days. Many vendors we met in SDITS were present at HDI too.

 

What we didn’t expect was the fun-filled, high-spirited flash mob by ManageEngine. For the first time in the history of HDI, the first-of-its-kind flash mob proved that IT can be fun. It started off like an annoying interruption but soon there was high momentum and we were dancing to the tunes of Lady Gaga, Pitbull, LMFAO and Maroon5. For 5 blissful minutes we forgot that we were at a technical conference. Kudos ManageEngine.

 

ManageEngine was happy to share the video with us. Watch ManageEngine flash mob video now.

Let’s wait and watch what ManageEngine and HDI have to offer next year.

Read More...