Help Desk Software Review -

Here is the review of

Screenshot of the web-page :

From the service provider,

"At ServiceNow we call this new level of service IT 3.0.  Born on the cloud, our IT Service Management solutions help the best IT thinkers to transform from the legacy status quo to a new level of world-class IT service."

Pros :
  • They are providing a wiki page with the clear explanation of all the features.
  • Providing all the basic help desk functions and they are categorized based on industry, roles and service based for user- friendly navigations.
  • Selecting an IT hero every month and providing them with complimentary passes.
  • Follows ITIL best practices.
Cons :
  • service-now needs you to install so many plugins for functions like self service, integrations and so on.
  • There is not even a sign up button in Service-now website and we can’t find their official pricing details anywhere
  • Service-now requires knowledge about JavaScript or some other scripting language to configure or enhance a mid to large sized deployment, since business rules, client scripts, and UI actions are all written in JavaScript.
  • service-now is provided with so many plugins for every function which need to be installed with proper guidance.
For detailed feature by feature listing, check Service-now Review
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    1. Its really informative, the features and the other informative points mentioned here are quite considerable and so far to the point, would be so far better idea to look for more of that kind.

      Service Management Software

    2. This is very useful information, thanks for sharing. i will regularly visit this blog to get more information and tips and keep myself updated.
      Network Support Specialist