Help Desk Software Review - Web Help Desk

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Here is the help desk software review of

Screenshot of the page :

From the service provider,

"Not all help desk software solutions are built alike. The web-based Web Help Desk user interface is a breath of fresh air — easy on the eyes and easy to deploy."

Pros :
  • The official website is really clear with all features listed with comparison between editions.
  • Provided with the online web demo with free trial option.
  • Fully web based help desk software
  • Provides integration with apple remote desktop and icalendar.
Cons :
  • Basic Business Impact and Urgency which determines the Priority is missing in Incident Management in Web Help Desk.  
  • Asset Scanning is based on third party applications and it will incur extra cost to the client in Web Help Desk.  
  • Web help desk includes remote desktop support for apple and not any other platform. 
For detailed feature by feature listing, check Web Help Desk Review

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