SolarWinds (SWI) has integrated its Web Help Desk solution with DameWare's Remote Support software, enabling IT and managed service providers (MSPs) to immediately address customers' IT problems.
The integration allows service technicians to launch remote support sessions directly from asset reports and tickets and control end users' Windows, Linux and Mac OS devices from any location, according to SolarWinds.
Showing posts with label solarwinds. Show all posts
Showing posts with label solarwinds. Show all posts
SolarWinds cuts price of PC event manager
SolarWinds has lowered the price of its event management software to encourage organizations to adopt it over other solutions for PCs.
SolarWinds Survey Indicates Growing Need for Time-Saving Patch Management Tools to Address Business-Critical Vulnerabilities
AUSTIN, TX--(Marketwire - Sep 19, 2012) - SolarWinds (SWI), a leading provider of powerful and affordable IT management software,
today released the results of a survey on patch management, and
introduced the latest version of SolarWinds Patch Manager, its automated
patch management software solution.
Solarwinds Acquired Web Help Desk Software
Solarwinds, a leading provider of IT management software acquired web help desk
software, a provider of online help desk software, for $20 million.
Through this acquisition , Solarwinds is entering into the help desk
industry in the name of “Solarwinds Web Help Desk” along with its IT
management portfolio of network, applications, virtualization and
storage management.
News of this acquisition was announced
with the company’s second-quarter earnings. SolarWinds reported revenue
of $64 million for the quarter, marking a record for the company and
representing 40 percent year-over-year growth.
Here is the brief summary of acquisitions of Solarwinds.
2007 – Acquired ipMonitor Corporation.
2007 – Acquired Neon Software.
2009 – Acquired technology products of Kiwi Enterprises.
2010 – Acquisition of Assets from Tek-Tools
2011 – Acquired Hyper9.
2011 – Acquisition of TriGeo Network Security, Inc
2011 – Acquired certain assets of DameWare Development LLC
2012 – Acquire certain assets of EminentWare
2012 – Acquired Web help desk
Quoted below, the words from Kevin Thompson, SolarWinds’ President and CEO about Solarwinds web help desk.
“SolarWinds web help desk will serve a
critical need for IT professionals tasked with managing their companies’
IT services. There are very few products in this market that offer our
unique value proposition: designed specifically for IT teams, with a
rich and powerful feature set, great user experience, and a price far
below that of the competition. The addition of web-based help desk
software to our product portfolio is a response to the needs of the IT
community and consistent with our strategy to expand the number of
problems we solve for IT Pros.”
Solarwinds web help desk is designed for
IT professionals, meeting the requirements of organization of all sizes.
It is available now and pricing starts at $495, with the first year of
maintenance included.
Flash Mob by ManageEngine at HDI 2012, Orlando
HDI’s 22nd annual conference happened 2
weeks ago in Orlando, Florida. Around 1600 professionals, ranging from
directors to front-line analysts, attended the conference. And we did
too! Over 50 exhibitor booths were set up and stayed busy on all three
days. Many vendors we met in SDITS were present at HDI too.
What we didn’t expect was the fun-filled,
high-spirited flash mob by ManageEngine. For the first time in the
history of HDI, the first-of-its-kind flash mob proved that IT can be
fun. It started off like an annoying interruption but soon there was
high momentum and we were dancing to the tunes of Lady Gaga, Pitbull,
LMFAO and Maroon5. For 5 blissful minutes we forgot that we were at a
technical conference. Kudos ManageEngine.
ManageEngine was happy to share the video with us. Watch ManageEngine flash mob video now.
Let’s wait and watch what ManageEngine and HDI have to offer next year.
Posts
