Live Chat, Ticketing, email support are just a few of the things that
make tracking a customer request easier. Call logging, a
knowledge/information center that reps/agents can pull information from
quickly when answering questions and the best of these have social
integrations so you can keep up with what’s happening around your brand
and company name on Facebook, Twitter, and beyond.
The biggest value of a help desk is that your customer information is in one central place. If a customer calls in at another time, around the same request, any employee can help them or pass their call to the appropriate department.
Here are ten that you might consider:
The biggest value of a help desk is that your customer information is in one central place. If a customer calls in at another time, around the same request, any employee can help them or pass their call to the appropriate department.
Here are ten that you might consider:
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Thank you for this story it is very helpful
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