Help Desk Software Review - BMC Service Desk Express

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Here is the review of help desk software, BMC Service Desk Express.

Screenshot of the page :




From the Service Provider,

"The No. 1 choice for ITIL-aligned service management processes. Reduce complexity and make customer support, change, asset, and request management a seamless integrated process."


Pros :
  • Simple User Interface: reduces staff training time and speeds problem solving processes.
  • Built-in Process Flow Taskbar: simplifies service desk functions.
  • ITIL-based Incident & Problem Management Applications: speeds resolution times and identifies IT infrastructure defects. 
Cons :
  • BMC ServiceDesk Express has some complex licensing models with additional costs for some high level functions like problem, change, knowledge management and self service.
  • BMC ServiceDesk Express costs more than $3, 500k for each concurrent user with basic modules plus each addons priced individually.
  • Pricing structure is dependent on the number of users 
  • BMC ServiceDesk Express provides separate addons which are charged from $10 per concurrent user to more than $ 3,000
For detailed feature by feature listing of BMC Service Desk Express,
 

1 comment:

  1. Its really informative, some facts and other points given here are quite considerable and to the point as well, would be better to look for more of these kind for efficient results.

    Construction Service Management Software

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