SupportBee, a help desk software aimed at startups and small companies, encourages an all-hands approach : SGE

By Bharathi Priya 6 comments
SupportBee, a help desk software aimed at startups and small companies, encourages an all-hands approach January 8, 2013 by Terence LEE SupportBee is a help desk software designed for simplicity and collaboration. It is often said that startups should adopt an all-hands-on-deck approach to customer support. That is, while customer service is traditionally the domain of a dedicated team, startups are encouraged to get the entire staff involved, and that includes the founders. The reason is simple: Startups at the discovery stage are still evaluating their hypotheses and figuring out their product. So, customer support doubles up as market research, which is why even product and marketing people, right up to the CEO, should be addressing customers’ problems themselves .

Full article: http://sgentrepreneurs.com/2013/01/08/supportbee-a-help-desk-software-aimed-at-startups-and-small-enterprises-wants-to-encourage-an-all-hands-approach/

6 comments:

  1. computer help in escondidoJanuary 21, 2013 at 11:07 PM

    Customer service and the customer experience are crucial for any online company and here things are no different.

    ReplyDelete
  2. UnknownFebruary 5, 2013 at 4:16 AM

    In IT field help desk evaluate in very high rank.
    this blog is very good about this.
    Thanks for sharing.

    ReplyDelete
  3. Storage Capacity ManagementFebruary 12, 2013 at 11:14 AM

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  4. shul softwareFebruary 25, 2013 at 12:33 AM

    This seems to be be an exciting and very beneficial software..Thanks for this information.

    ReplyDelete
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  6. help deskJune 12, 2013 at 2:08 PM

    This software gives the company staff a chance to collaborate and brainstorm on how to go about in meeting their customers needs and demands.

    ReplyDelete