Help Desk Software Review - Sysaid

By Bharathi Priya 4 comments
Here is the review of help desk software, Sysaid

Screenshot of the page :



From the service provider,

"SysAid IT Help Desk Software provides a complete web-based solution for any IT department. Automate your service desk, control your hardware and software management, and implement effective systems monitoring."

Pros :
  • SysAid chat features allow users to chat with any other end-user logged into the network. Users can create service requests, access service history, and save all chats.
  • SysAid solutions are built on the ITIL methodology, incorporating industry best practices and customer feedback
  • SysAid is simple to use, yet feature-rich, to help your company better resolve IT issues in a quick and secure manner.
Cons :
  • Sysaid (the free version) is limited in the number of servers monitored to only 1.
  • Clunkiness of the UI (from the user end)
  • Requires some IT knowledge to set up 
  • Tasks are handled through the Project Management which is an add-on module
  • Sysaid does not come as a single downloadable product. It includes addons for functions like project management, server monitoring, cmdb, change management, problem management etc with seperate incurring costs.

4 comments:

  1. UnknownDecember 28, 2012 at 3:33 PM

    Reviews like this is very important for an itil service strategy. Companies should take a good look at this.

    ReplyDelete
  2. DVD ReplicationJanuary 31, 2013 at 4:48 AM

    Such a very useful article. Very interesting to read this article.I would like to thank you for the efforts you had made for writing this awesome article.

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  4. jhonJune 19, 2018 at 10:33 AM

    The best way for introducing such assessments is to establish regular evaluation workshops in all iterations. Architects and designers will review the software architecture focusing on internal qualities such as Re-KaChing 

    ReplyDelete