Here is an interesting infographic from ManageEngine ServiceDesk Plus.
Image originally posted on Help Desk Infographics, ManageEngine ServiceDesk Plus
Image originally posted on Help Desk Infographics, ManageEngine ServiceDesk Plus
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Image originally posted on ManageEngine ServiceDesk Plus
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Image originally posted on ManageEngine ServiceDesk Plus
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These are indeed some of the callers that agents encounter on a daily basis, that's why its really important that agents are train properly on how to handle callers with different needs and personalities.
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