No Need to Look any Further, Mid-Market Service Desk Software Will Have it All

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Appetite for all-in-one mid-market solutions will increase as organizations begin to adopt formalized IT Service Management (ITSM) practices, according to Info-Tech Research Group. A Mid-Market Service Desk Vendor Landscape report, published by Info-Tech Research Group, ranked Hornbill as the Champion while the market races to include a variety of embedded features, eliminating the need for other programs.

“The advantage of the service desk industry in the mid-market is that these programs include features like built-in Remote Desktop and Asset Discovery tools that are adequate for the complexity of mid-sized organizations,” said Mandi Fink, Research Analyst for Info-Tech Research Group. “Inclusion of these features suggests the market is moving towards seamlessly integrated systems that can serve the needs of smaller organizations, which in our eyes, is an improvement.”

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