Carilion Clinic Achieves 100 Percent Server Monitoring Coverage With SolarWinds Server and Application Management Software

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AUSTIN, TX–(Marketwire – Sep 5, 2012) – SolarWinds (NYSE: SWI), a leading provider of powerful and affordable IT management software, announced today that Carilion Clinic, a non-profit healthcare organization serving nearly one million people throughout Virginia, has achieved complete server coverage and efficiency using SolarWinds Server & Application Monitor (SAM) software. The full case study is available on the SolarWinds website.

The Carilion Clinic had previously used Microsoft System Center Operations Manager (SCOM) to manage their X-86 server environment, but was never able to achieve complete monitoring coverage for their entire server infrastructure — even with the assistance of Microsoft Professional consulting services. Carilion Clinic found that the SCOM agents often failed and clouded critical information in the Windows event log.

“In the past we used products from NetIQ, Tivoli, Microsoft SCOM, and even an in-house solution,” said Jed Krisch, manager of technical services at the Carilion Clinic. “With SCOM, our most recent choice, something that should be simple, like alerting us when a server is down or a disk is full, was buried or lost because the product wasn’t communicating with all of the servers, agents were down, or notification had failed. Managing the system was taking more time than managing the servers.”
According to Krisch, that was just the beginning. SolarWinds SAM also uses four times less hardware than SCOM and costs less in terms of software and hardware. Carilion Clinic downloaded SolarWinds’ free trial of SAM and 48 hours later made the decision to replace SCOM. Within days, Krisch achieved 100 percent coverage of Carilion Clinic’s server environment, and then went on to install application templates to monitor applications like Microsoft Exchange and Active Directory, Blackberry Enterprise, and Citrix.

“It was easy and intuitive to build customized application monitors,” Krisch said. “This would take days to set up with SCOM. It took a few clicks to set up with SolarWinds. We were spending way too much time managing the management system. Now we spend time performing deployments, upgrades, and the things we need to do and are held accountable for doing. Through these products, I truly can sleep at night because I know 100 percent of our assets are covered, and if there is a problem, I am confident the tool will let me know about it.”

Immediately after installing SolarWinds SAM, Carilion Clinic was able to achieve hardware monitoring for their HP servers, which they were previously doing with HP Systems Insight Manager, from a single pane of glass.

“SAM truly has changed how we work, how we respond to problems, and how we discover problems,” Krisch said. “No management tool has been able to allow us to manage our environment this quickly or this efficiently. I can’t stress enough how agentlessness monitoring has been a factor to that.”

What’s new in SolarWinds Server & Application Monitor (SAM):

SolarWinds SAM delivers agentless performance and availability monitoring, alerting, and reporting for hundreds of applications and hardware types. The latest version of SolarWinds SAM available later this month will offer enhancements including: Microsoft Hyper-V in Windows Server 2012 and 2008 native support, additional monitoring support for hardware such as IBM MegaRAID, improved user functionality like application template editing and charting, plus a handful of other IT practitioner requests.


Video testimonial: Server & Application Monitor (SAM) Allows Carilion to be Proactive
Whiteboard blog: Top 5 Reasons Why Sysadmins Should Find SolarWinds® Server & Application Monitor a Refreshing Alternative to Microsoft® SCOM

About SolarWinds

SolarWinds (NYSE: SWI) provides powerful and affordable IT management software to customers worldwide from Fortune 500 enterprises to small businesses. In all of our market areas, our approach is consistent. We focus exclusively on IT Pros and strive to eliminate the complexity that they have been forced to accept from traditional enterprise software vendors. SolarWinds delivers on this commitment with unexpected simplicity through products that are easy to find, buy, use and maintain while providing the power to address any IT management problem on any scale. Our solutions are rooted in our deep connection to our user base, which interacts in our online community, thwack, to solve problems, share technology and best practices, and directly participate in our product development process. Learn more today at

SolarWinds, and thwack are registered trademarks of SolarWinds. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.


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