Online Help Desk

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The most effective way to run a help desk is only through online. Through online help desk software, you can easily run an effective and streamlined help desk for your company.

Online help desk softwares are said to be in On-demand model, ie with no software or hardware to buy, install, maintain, or upgrade, it prevents you from burdening into hardware and software maintenance processes. There is no need to download the product, rather it can be used with a single sign up to get instant access to the software.

However, there are some criterias, we need to check before buying any online help desk softwares. The three factors which is the must for any online help desk software are

Security Policy  -  To manage your help desk and assets without any data hacking or losing, check out security policy in any online help desk software whether it follows all the secured processes to keep your data and assets secured.

Here is the architecture of popular online help desk software in the market.

Source : Online help desk

ITIL Best Practices : Check whether the online help desk software supports ITIL compliant service modules to streamline your IT management processes, based on industry proven best ITIL practices.

User-Friendly : You need to check whether online help desk software is built with easy to use web based interface, built in features as per your business requirements with transparent pricing options.

Check out the online help desk software reviews and demo or use the trial period to know about the software, before buying it. Please share your comments, suggestions or feedbacks.

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