7 Reasons Why Help Desk Software is Better Than Email

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Many small businesses rely on email to keep track of their customer help desk functions, rather than using a dedicated help desk ticket tracking system. Although email might seem simpler, ticket tracking actually allows businesses to do many things that they couldn’t do with email. A dedicated help desk software can outdo email in many different ways; here are seven areas where specific software tends to work better.
Read more at http://www.business2community.com/tech-gadgets/7-reasons-help-desk-software-better-email-01079374#2OCpaaVjAToelMml.99

A Software Advice survey found nearly half of respondents have no plans to increase or decrease the amount spent on help desk software in 2015.

Despite the prevalence of cloud-based systems in the help desk software market, 68 percent of respondents to a survey from Software Advice said they use on-premises systems. - See more at: http://www.eweek.com/small-business/help-desk-software-migrates-toward-the-cloud.html#sthash.GUV70B74.dpuf

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  1. Help Desk software is one of the important software for big organizations. Centralization is the main feature of Help desk. As it saves time and maintains transparency in the system. Wolken IT service desk provides significant features as - Secure and scalable ITSM architecture, Delivers real-time reports, analysis and dashboards, Saves significant Capex and Opex.