Groove Launches API for Its SaaS Help Desk Solution

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Software-as-a-service help desk software provider Groove has launched an API. The JSON REST API allows Groove customers to integrate the company's functionality directly into their apps. For instance, tickets can be created based on actions taken within an app, and updated and managed through third-party applications.

Additionally, the Groove API makes it easy for companies to import and export tickets and customer histories. Documentation for the API is publicly available on the company's new developer portal.

According to Groove founder and CEO Alex Turnbull, "I’ve been getting tweets, emails and chats pretty consistently for the past year, all requesting, demanding or begging for Groove to release an API." But despite acknowledging the benefits of an API, Turnbull kept an API on his "wish list" for two years, citing two primary reasons: focus and product.

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