With more than 700 vendors competing in the help desk software market, IT
professionals are in need of a single source for unbiased, in-depth information
comparing and contrasting the wide variety of offerings.
Until now, researching the many help desk applications available has been a
time consuming, arduous task. IT professionals were left to search for
appropriate vendor websites, then having discovered those sites, spend valuable
time clicking through multiple pages in an effort to identify and compile the
needed information. And that was only the beginning. Having the
information in-hand, IT professionals then worked to evaluate each offering's
capabilities against the others, stripping-away the marketing-content to
pick-out the core capabilities.
ITHelpDeskSoftware.com greatly simplifies the process by providing a free,
central source of vendor neutral information. It organizes the research in
three main categories:
FxF Listing -- The most unique, powerful, tool provided by
ITHelpDeskSoftware.com is the site's Feature-by-Feature listing. It is the only
website that lists help desks along with their detailed features. When users
understand what each help desk offers, they can make an informed purchasing
decision.
Help Desk Comparison -- Because each user's needs differ, there can
be no definition of "the best help desk software."
ITHelpDeskSoftware.com lets users make their own comparison and decide
what's best for them. FxF listings help users make quicker, easier comparisons
and identify help desks that offer the best features for the individual
user.
User Reviews -- Customer testimonials are all over vendor websites.
But often, these testimonials sound like modified sales pitches. On
ITHelpDeskSoftware.com, users can rant and review help desks based on their
experience, providing a genuine insight.
Apart from these, there listed the help desk news, help desk events and
conferences, informative articles & blogs.
As ITHelpDeskSoftware.com focuses on user needs, increasing user-vendor
interactions and providing valuable help desk content, its value will continue
to grow.
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