How to Move to a Web Based Help Desk

Moving to a web based help desk is no small decision.  Fortunately, this migration is carried out by IT professionals who want to make their own life easier while making the transition as painless as possible – not repeating typical migration problems and the potential of bloodshed. (Seriously, if you want to hear some war stories, speak to someone who was around when offices had to switch from typewriters to word processors.)

Read more @ http://www.samanage.com/blog/2012/07/how-to-move-to-a-web-based-help-desk/