Baillie Gifford Chooses Cherwell for Customization, Automation and Seamless Upgrades

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With the aim to find a new Service Desk software solution that offered complete customization and seamless upgrades, Baillie Gifford initially reviewed a range of products against a set of key features to ultimately select Cherwell Service Management™ from Cherwell Software®.

According to Rob Whittaker, Baillie Gifford’s IT service desk manager, three things stood out about Cherwell.  Firstly, how intuitive the product is. With some of the products reviewed, it was difficult even to see how to log a call at first glance. Secondly, Cherwell’s one-steps (launched manually or automatically) would help his team to save time and automate regular, repeatable tasks. Lastly, Cherwell’s codeless configuration technology and seamless upgrades could potentially save time and effort.

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