3CLogic and VA Associates Partner to Offer Cloud Based Integration of IT Service Management with Contact Centers

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3CLogic and VA Associates today announced their partnership to offer a new class of innovative services that combine IT Service Management and call center telephony under one umbrella. With this new offering, IT Service Management and call center services are hosted on and delivered from the “Cloud” such as Amazon Web Services (AWS) or others, as a unified service.

This presents a new paradigm shift for Government and Commercial markets as they move from in-house, big box computing to a utility service that is much more flexible and cost effective.

Read more @  http://www.virtual-strategy.com/2012/07/12/3clogic-and-va-associates-partner-offer-cloud-based-integration-it-service-management-con


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