Desk.com (previously Assistly), the customer support service acquired by Salesforce last year, has dropped version one of its iOS app, which will allow its customers to interact with their community on the go.
The team announced the app on its Twitter account, and it looks pretty full-featured for a mobile app.
Read more @ http://thenextweb.com/apps/2012/07/13/salesforce-service-desk-launches-an-ios-app-to-make-customer-support-an-untethered-task/
The team announced the app on its Twitter account, and it looks pretty full-featured for a mobile app.
Read more @ http://thenextweb.com/apps/2012/07/13/salesforce-service-desk-launches-an-ios-app-to-make-customer-support-an-untethered-task/
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In case you would like to outsource your customer support. I'd recommend that you check Staff.com which provides full time low cost online workers and can provide you a time tracking software - Time Doctor that can help you manage your remote team and provides screenshots so you would know what they are working on.
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