Zendesk, the leading provider of cloud software for better customer
service, are supporting GLOSSYBOX to optimise their customer service
across Europe. The successful beauty box vendor has grown from a German
start-up to an international company in only two years. GLOSSYBOX now
have an active presence in countries across three continents including
the USA, UK, France and Japan.
Showing posts with label Zendesk. Show all posts
Showing posts with label Zendesk. Show all posts
Wave and Partners Launch Startup Tool Kit Featuring MailChimp, Zendesk, and More
A handful of North America's premier online tools for small
businesses are banding together and today announced the launch of Get
Startup Tools.
Zendesk Receives $60 Million in Funding, Plans European Expansion
Zendesk has reportedly received $60 million in new funding. It is a
busy time for the enterprise cloud services provider. They just launched
a major revamp of the user interface for the customer support suite.
There has also been talk about European expansion plans.
5 W’s to Better Customer Service Communication
Communication one of the fundamental principles in getting great customer service
right. We want to communicate with customers and we want to develop
lasting, loyal customer relationships. The trouble often times comes in
understanding the strategy behind customer service communication.
Zendesk Updates Its Customer Service Platform
Zendesk today announced the next generation of its cloud-based
customer service platform, rebuilt from the ground up with a new
interface and application framework, known as Zendesk Apps. It is also
the largest deploy to date on Ember, an emerging JavaScript development
framework for building Web applications.
LANDesk survey reveals just 20% of IT service desks can adequately manage all mobile devices used by employees for work
LONDON - September 3, 2012 - New research by LANDesk Software
reveals that while employee use of smart mobile devices such as
smartphones and tablets for work is widespread, only half of IT service
desk managers can manage the use of company owned devices, and this
falls to around 20% when personal devices are considered.
The research, which surveyed 200 IT professionals in the UK between May and July 2012, found that 80% of companies issue smart devices to employees and 60% are aware that personal devices access the company network.
The research, which surveyed 200 IT professionals in the UK between May and July 2012, found that 80% of companies issue smart devices to employees and 60% are aware that personal devices access the company network.
Zendesk Launches New Mobile Customer Portal Enabling Businesses to Offer Improved Self-Support Anytime, Anywhere for their Customers
SAN FRANCISCO, Aug. 28, 2012 /PRNewswire/ -- Zendesk, the proven
cloud-based customer service software provider, today unveiled the new
mobile customer portal, offering faster, enhanced access to an
organization's help center across any mobile device, including iPhone,
Android, BlackBerry, and Windows Phone.
HootSuite Extends Its Social Media Wings With Evernote, Storify, Zendesk Integrations
HootSuite, the Vancouver-based developers of a social media management dashboard for enterprises and other power users, is adding three new outlets to the list of social networks that are supported on its platform
IT Customers Weather “Summer of Hackers” Protected by ManageEngine Password Manager Pro
- Password Manager Pro secures physical, virtual, cloud assets for 2,000+ customers
- Password Manager Pro now manages privileged passwords for VMware vSphere®
- Download fully functional, free 30-day evaluation edition at http://ow.ly/9xwpb
VMworld US 2012
PLEASANTON, Calif.--()--ManageEngine,
the real-time IT management company, today announced that its enterprise
password management software, Password
Manager Pro, is securely storing and managing passwords for more
than 2,000 customers and improving the overall security and
security-related productivity as well as protecting privileged
identities.
Zendesk Improves Helpdesk API
Since its founding in 2007, Zendesk’s helpdesk system has improved customer service departments and helpdesks around the world with their Zendesk API. Over 20,000 companies (from Sears to Groupon) “trust [Zendesk] with their customers.”
Currently, over 20% of tickets generated through Zendesk are come
through the Zendesk API.
5 Cloud Solutions That Will Make Your Customer Service Unbeatable
One of the most important factors in creating a long lasting small business is providing excellent customer service.
Unfortunately, when you have a small business it can be harder to provide efficient client care due to lack of personnel. Fortunately, due to cloud-based customer support apps small businesses can now provide excellent customer service by using enterprise level customer support applications, and visually integrated help desk applications.
Unfortunately, when you have a small business it can be harder to provide efficient client care due to lack of personnel. Fortunately, due to cloud-based customer support apps small businesses can now provide excellent customer service by using enterprise level customer support applications, and visually integrated help desk applications.
ManageEngine Ships Private Social Network Exclusively for IT
ManageEngine,
the real-time IT management company, today announced the general
availability of ITPulse,
the industry’s first private social network built exclusively for IT
teams. ITPulse engages and socializes IT teams by establishing a
one-stop, cascading wall for real-time display of IT infrastructure
health and collaboration in a secure and fun environment.
Submit Your Help Desk Story
Hi friends,
This is my 100 th post. And this blog has been visited 32,606 times so far. Thank you for following me and providing excellent support.
From now onwards, i will be providing a way to submit your help desk story, it may be link, pic, video, presentation, pdf file, white paper, case study or anything here to get featured.
This is my 100 th post. And this blog has been visited 32,606 times so far. Thank you for following me and providing excellent support.
From now onwards, i will be providing a way to submit your help desk story, it may be link, pic, video, presentation, pdf file, white paper, case study or anything here to get featured.
Zendesk Hits 20,000 Customers
Salesforce.com may be snatching up enterprise real estate all over
the internet but companies like Zendesk are still holding their own and
growing. The online customer service company now stands at 20,000
customers and has recently updated its platform to enable language
localization.
Zendesk Now Offers Facebook Private Messages For Customer Service
Zendesk has a new feature out today, that lets customers send private Facebook messages that automatically go to agents as Zendesk customer service tickets.
What this means? It’s getting easier than ever to get your questions answered or customer service issues resolved. It also points to the blurring lines between work apps and personal ones. And without question, it shows how our work and personal lives criss cross more than ever.
What this means? It’s getting easier than ever to get your questions answered or customer service issues resolved. It also points to the blurring lines between work apps and personal ones. And without question, it shows how our work and personal lives criss cross more than ever.
Zendesk Announces Best-Selling Author Micah Solomon Will Join Its 2012 Customer Service Hero Tour
Zendesk ( http://www.zendesk.com/ ), the proven cloud-based help desk software, announced today that it will kick off a multi-city Customer Service Hero tour in Denver, Austin and Chicago. The series of half-day events are free of charge and will teach attendees the latest in best practices around customer service from Zendesk's customer service experts, Zendesk customers and keynote speaker, Micah Solomon, the best-selling author behind "High-Tech, High-Touch Customer Service" and "Exceptional Service, Exceptional Profit."
Read more @ http://www.marketwatch.com/story/zendesk-announces-best-selling-author-micah-solomon-will-join-its-2012-customer-service-hero-tour-2012-05-09
ServiceDesk Plus Overview Video
Here you can find an interesting 2 minute video which describes the overview of serviceDesk Plus, it help desk software with asset management.
About Video :
ManageEngine ServiceDesk Plus integrates your help desk requests and assets to help you manage your IT effectively. The overview helps you to understand different editions of ServiceDesk Plus and the features which are offered.
Visit us at www.servicedeskplus.com for more information.
About Video :
ManageEngine ServiceDesk Plus integrates your help desk requests and assets to help you manage your IT effectively. The overview helps you to understand different editions of ServiceDesk Plus and the features which are offered.
Visit us at www.servicedeskplus.com for more information.
BMC Acquires Numara Software
We all know that BMC acquires Numara software, a provider of integrated IT management solutions for medium-sized businesses.
Sequels are so predictable.
Numara products will become more and more expensive as BMC tries to
recoup the acquisition costs from its newly expanded customer base. In
the not-too distant future, Numara customers will be finding the price
increases nudging them towards the more complicated BMC Service
Management (Remedy) solution — which may or may not provide the service
they need, at the price they want to pay.
There is another way…
For more info,
Check this link http://www.manageengine.com/bmc-acquires-numara/index.html
Searched Keywords for this page :bmc acquires numara, numara acquired by bmc, bmc acquired numara, bmc and numara, bmc software to acquire numara software
Help Desk Tips & Tricks - Incident Management
The Help Desk Tips & Tricks webinar, organized by ManageEngine will make you understand more about our Help Desk Management tool, ServiceDesk Plus and the tips to improve the performance and efficiency.
You’ll learn more about incident management in this webinar, through our ITIL ready product.
To Walk the Talk
The webinar presentation will also be covered by a complete walk-through inside the ServiceDesk Plus product which will provide you more information on the features and the benefits.
Register now for free !!!
 |
| Register now |
You’ll learn more about incident management in this webinar, through our ITIL ready product.
To Walk the Talk
The webinar presentation will also be covered by a complete walk-through inside the ServiceDesk Plus product which will provide you more information on the features and the benefits.
Register now for free !!!
Zendesk Launches Enhanced Android Application
Zendesk, a cloud-based help desk software provider, today announced a brand new version of its Zendesk for the Android mobile platform. Zendesk now runs across all Android devices, from smartphones to tablets. Through Android devices, companies will have the same visibility into Zendesk customer service activity as they would from desktop browsers, allowing them to view and manage requests while on the go.
Read the whole story @ destinationcrm.com
Read the whole story @ destinationcrm.com
Posts
