Help Desk Software Review

By Bharathi Priya 16 comments
IT Help Desk Software

There are so many help desk softwares present in the market. Here i am going to do help desk software review of ManageEngine ServiceDesk Plus.

With the web based help desk software ServiceDesk Plus, you can convert all your helpdesk emails into tickets and log request for all phone calls or walk-in or web-form requests. You can even create multiple support queues and define business rules. You are provided with some default templates for placing incidents, requests, problems, resolution, reply etc.

ServiceDesk Plus provides you an auto-assign technician functionality which follows the Round Robin or Load Balancing model, and based on the availability of the technicians and criticality of the incident. You can even exclude some technicians, enable some matching criterias or assign based on the business rules.

Technicians can mark the issues as resolved, open, pending or closed thereby providing a user-friendly workflow. You can get multi site support from serviceDesk Plus which allows your business units across all the geographic areas to have a single help desk which takes into account all the different rules and regulations of each unit.

Users dont need to access the web interface to submit issues. Rather, they can use the self-service portal from ServiceDesk Plus where they can raise their request, search solution in the knowledge base or check the status of their tickets.

ServiceDesk Plus allows flexible API integration with monitoring software, Remote Control, E-mails and pagers, AD Synchronization, Windows Single Sign-on and Mobile Access.

ServiceDesk Plus Architecture

If you are looking for SaaS, you can even go for free saas help desk software from ServiceDesk Plus Ondemand.

For detailed feature by feature listing, check ManageEngine ServiceDesk Plus Review

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16 comments:

  1. RajasekaranJune 24, 2011 at 2:43 AM

    Pretty good help desk software to use and implement. I recommends ManageEngine ServiceDesk Plus - http://www.manageengine.com/products/service-desk/

    ReplyDelete
    Replies
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  2. Bharathi PriyaJanuary 11, 2012 at 5:49 AM

    Share your help desk software reviews here...

    ReplyDelete
  3. Gavin CochranDecember 24, 2012 at 1:03 AM

    With this help desk software i could convert my all emails into tickets and log requests for all calls.It help me also business rules queues.

    ReplyDelete
  4. it ticketing systemJanuary 19, 2014 at 3:26 AM

    Interesting and usefull information. It is so importan for companies use a help desk software to manage easily customer request, incidences and other daily tasks. Regards.

    ReplyDelete
  5. UnknownMay 7, 2014 at 11:00 PM

    Great information!! This Service desk software would reduce waiting time for customers. Whenever your customers would confront issues, they might contact your customer service team and raise their issues.

    ReplyDelete
  6. UnknownMarch 27, 2015 at 2:32 AM

    EazeConnect are presenting Modernized Helpdesk E-Ticketing System to relieve boredom for managing your emails, employees, and business communications for ensure greatest customer service in an dominant manner. Get an experience of Eazeconnect with free trial as well here http://eazeconnect.com/

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  7. Watch Showrooms ChennaiNovember 23, 2015 at 10:47 PM

    This is Great Software.. very useful for my Business..

    ReplyDelete
  8. Web Development IndiaNovember 24, 2015 at 1:26 AM

    Yes.. I Agree these are best CRM Software.. Useful for my Business Thanks

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  10. jhonJune 19, 2018 at 10:42 AM

    opportunity to become a strategic vendor for the audited company. This can be especially true for companies willing to commit to subscription or other ongoing service-delivery relationships with IBM.Re-KaChing 

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  11. Jhonson SamuelOctober 29, 2018 at 8:42 PM

    It is wonderful topic to find the review about the helpdesk software solution.
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