Many small businesses rely on email
to keep track of their customer help desk functions, rather than using a
dedicated help desk ticket tracking system. Although email might seem
simpler, ticket tracking actually allows businesses to do many things
that they couldn’t do with email. A dedicated help desk software can
outdo email in many different ways; here are seven areas where specific
software tends to work better.
Showing posts with label help desk software. Show all posts
Showing posts with label help desk software. Show all posts
Groove Launches API for Its SaaS Help Desk Solution
Software-as-a-service help desk software provider Groove has launched an API. The JSON REST API allows Groove customers to integrate the company's functionality directly into their apps.
For instance, tickets can be created based on actions taken within an app, and updated and managed through third-party applications.
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