ManageEngine ServiceDesk Plus was selected the winner in the Help Desk
category of the WindowsNetworking.com Readers' Choice Awards. BMC
Software Trackit and Help Desk Pilot were runner-up and second runner-up
respectively.
Showing posts with label ManageEngine. Show all posts
Showing posts with label ManageEngine. Show all posts
ManageEngine Integrates ServiceDesk Plus Software With Zoho Reports
ManageEngine has integrated its ServiceDesk Plus help desk software with the Zoho Reports online reporting and business intelligence (BI) application, enabling managed service providers (MSPs) to use ServiceDesk Plus to analyze their customers' IT help desk data.
ITSM Meetup, Bay Area, CA
Meet, Learn and share with IT Peers!
ManageEngine invites you to the ITSM Meetup in Bay Area, presented by Barclay Rae, ITSM Consultant. It is a great chance to learn from the expert, meet other ITSM folks, hear inspiring stories and make new friends. RSVP Now!
Visit the website - www.itsmmeetup.com
Register Now >>
ServiceDesk Plus Tips and Tricks on Change Management - Best Practices Webinar
ServiceDesk Plus Tips and Tricks on Change Management - Best Practices Webinar
Presenter: Arvind Parthiban,Technical Advisor & Marketing Manager for ManageEngine ITSM Products
Date: Tuesday, October 1st, 2013
Time: 11:00 AM PST | 2:00 PM EDT | 11:30 PM IST
Duration: 45 Minutes
Register Now
Presenter: Arvind Parthiban,Technical Advisor & Marketing Manager for ManageEngine ITSM Products
Date: Tuesday, October 1st, 2013
Time: 11:00 AM PST | 2:00 PM EDT | 11:30 PM IST
Duration: 45 Minutes
Register Now
ManageEngine Offers New ServiceDesk Plus Pricing to Step Up ITIL Adoption
Those interested in getting in on ManageEngine's (News - Alert) ServiceDesk Plus system have a whole new option, as ManageEngine announced a new
pricing structure that should make ServiceDesk Plus more attractive to
both small- and medium-sized businesses (SMBs) as well as full
enterprise-level users alike.
BMI Healthcare cuts IT management costs by 70 percent
Independent healthcare provider BMI Healthcare says it has made a 70
percent saving in annual IT infrastructure management costs through a
new IT management platform.
BMI Healthcare also says it has seen improved IT security, has automated its patch management and has increased visibility across its entire IT environment as a result of deploying the Desktop Central platform from ManageEngine.
BMI operates 69 hospitals and healthcare facilities throughout the UK and employs 6,000 consultants among 10,000 staff, who service over 1.25 million patient visits a year.
Read More...
BMI Healthcare also says it has seen improved IT security, has automated its patch management and has increased visibility across its entire IT environment as a result of deploying the Desktop Central platform from ManageEngine.
BMI operates 69 hospitals and healthcare facilities throughout the UK and employs 6,000 consultants among 10,000 staff, who service over 1.25 million patient visits a year.
Free ITIL Calendar from ManageEngine ServiceDesk Plus
Here is an interesting funny comical calendar from ManageEngine ServiceDesk Plus. I have registered for my copy already. Register now! bitly.com/T5aSKu
From ManageEngine ServiceDesk Plus,
"We all use calendars. It could be Desk Calendars, Desktop Calendars, Wall Calendars, Magnetic Stick Calendars or even Mobile Calendars. We buy or set Calendar themes depending on our mood and interests. But how often have you come across a calendar which is based on ITIL? Here’s a not-so-serious Desk Calendar based on ITIL, which we hope brings a smile on your face. We can’t wait for you to start using the calendar, which is why we’ll ship it to you for free.All you need to do is send us your shipping details, and we’ll get the elves working. Go ahead, Check it out! And send us your feedback."
Check the link below to get the ITIL calendar for free now !
http://www.manageengine.com/products/service-desk/free-itil-calendar.html
Read More...
From ManageEngine ServiceDesk Plus,
"We all use calendars. It could be Desk Calendars, Desktop Calendars, Wall Calendars, Magnetic Stick Calendars or even Mobile Calendars. We buy or set Calendar themes depending on our mood and interests. But how often have you come across a calendar which is based on ITIL? Here’s a not-so-serious Desk Calendar based on ITIL, which we hope brings a smile on your face. We can’t wait for you to start using the calendar, which is why we’ll ship it to you for free.All you need to do is send us your shipping details, and we’ll get the elves working. Go ahead, Check it out! And send us your feedback."
Check the link below to get the ITIL calendar for free now !
http://www.manageengine.com/products/service-desk/free-itil-calendar.html
ManageEngine To Showcase Its Wide Array Of Products At GITEX Technology Week 2012
PRLog (Press Release)
Dubai, United Arab Emirates: ManageEngine, a leading Enterprise IT management software provider, announced that it is participating in GITEX Technology Week for the sixth year. The company plans to showcase its wide range of products, make some important announcements, offer customers a sneak preview of upcoming products and meet with customers and partners at the Middle East’s largest ICT exhibition.
Dubai, United Arab Emirates: ManageEngine, a leading Enterprise IT management software provider, announced that it is participating in GITEX Technology Week for the sixth year. The company plans to showcase its wide range of products, make some important announcements, offer customers a sneak preview of upcoming products and meet with customers and partners at the Middle East’s largest ICT exhibition.
ManageEngine Calls for Real-Time IT Management at Oracle OpenWorld
SAN FRANCISCO & PLEASANTON, Calif., Oct 02, 2012 (BUSINESS WIRE) --
--OpManager: Real-time IT performance monitoring
--Password Manager Pro: Records privileged sessions to protect against insider threats
--DeviceExpert: CMDB integration for holistic, completely consolidated NCCM
--Stop by booth #100 to see Applications Manager support for Oracle environments
ManageEngine Helps Businesses Remotely Manage iOS 6 Mobile Apps on Employee iPads
ManageEngine,
the real-time IT management company, today announced new support for
remote mobile application management in the latest release of Desktop Central, its server and desktop management software.
Guest Blogging, Become a Guest Blogger with ManageEngine and get Rewarded
Here is a guest blogging opportunity for you from ManageEngine, The Real-Time IT Management Company.
Be a guest blogger and get rewarded from ManageEngine.
Register here - http://www.manageengine.com/products/service-desk/guest-blogging.html
Be a guest blogger and get rewarded from ManageEngine.
Register here - http://www.manageengine.com/products/service-desk/guest-blogging.html
5 W’s to Better Customer Service Communication
Communication one of the fundamental principles in getting great customer service
right. We want to communicate with customers and we want to develop
lasting, loyal customer relationships. The trouble often times comes in
understanding the strategy behind customer service communication.
LANDesk survey reveals just 20% of IT service desks can adequately manage all mobile devices used by employees for work
LONDON - September 3, 2012 - New research by LANDesk Software
reveals that while employee use of smart mobile devices such as
smartphones and tablets for work is widespread, only half of IT service
desk managers can manage the use of company owned devices, and this
falls to around 20% when personal devices are considered.
The research, which surveyed 200 IT professionals in the UK between May and July 2012, found that 80% of companies issue smart devices to employees and 60% are aware that personal devices access the company network.
The research, which surveyed 200 IT professionals in the UK between May and July 2012, found that 80% of companies issue smart devices to employees and 60% are aware that personal devices access the company network.
ManageEngine for Best SIEM Appliance
When did you first hear about the SC Awards and what prompted you to be a part of the big event?
We have been hearing about the SC Awards for the last four to five years. SC Awards is one of a kind event which provides a level playing field for IT security products, companies and professionals to compete with the best of the best in global IT security.
We have been hearing about the SC Awards for the last four to five years. SC Awards is one of a kind event which provides a level playing field for IT security products, companies and professionals to compete with the best of the best in global IT security.
IT Customers Weather “Summer of Hackers” Protected by ManageEngine Password Manager Pro
- Password Manager Pro secures physical, virtual, cloud assets for 2,000+ customers
- Password Manager Pro now manages privileged passwords for VMware vSphere®
- Download fully functional, free 30-day evaluation edition at http://ow.ly/9xwpb
VMworld US 2012
PLEASANTON, Calif.--()--ManageEngine,
the real-time IT management company, today announced that its enterprise
password management software, Password
Manager Pro, is securely storing and managing passwords for more
than 2,000 customers and improving the overall security and
security-related productivity as well as protecting privileged
identities.
ManageEngine ServiceDesk Plus Launches Project Management Beta
New ServiceDesk Plus features: project milestones and
tasks integration, task planning management, effort estimation, Gantt
view, and cost calculations
--Meet ManageEngine at LEADit 2012 in booth #S5
ManageEngine ServiceDesk Plus Launches Project Management Beta
ManageEngine,
the real-time IT management company, today announced the beta version
of its Project Management module for the company’s ITIL-ready help desk
software, ServiceDesk Plus.
Available immediately, the Project Management beta module is designed
for different teams and experts to collaborate in managing help desk
projects of any size. With the ability to split a project into different
milestones — and milestones into numerous tasks — ITSM team members can
manage and track tasks from start to finish.
ManageEngine made today’s announcement at LEADit 2012, the 15th
Annual National Conference of itSMF Australia, running August 20-22 at
the Gold Coast Convention Centre in Queensland. A silver sponsor of the
show, ManageEngine will be demonstrating ServiceDesk Plus and the
Project Management beta module in booth number S5.
Making Large Projects in IT Departments Manageable
IT companies today face significant
challenges in supporting operational processes and service management as
individual, isolated activities. As an IT department scales up, it
needs an integrated tool to manage large projects and implementations.
Otherwise, individual projects may become silos of activity that
inadvertently change configuration items and adversely impact related,
critical applications or services.
“The need of the hour is the convergence
of service desk and project management for large projects in IT
organizations,” said Uma Shankar, director of product management at
ManageEngine. “The Project Management module in ServiceDesk Plus breaks
down the project and service silos. Now, ServiceDesk Plus provides IT
organizations with an integrated solution that gives them provisioning
access to resources, which fosters the frictionless delivery of IT
services.”
The Project Management module in
ServiceDesk Plus serves as the implementation tool to carry out IT
changes identified in the application’s Change Management module. The
Project Management module helps administrators and project managers
create milestones and tasks on new projects and assign resources based
on the requirements and availability.
The Project Management module can perform
feasibility checks by cost estimation and resource management. In
addition, the module tracks all the changes made and tasks completed
through the help of a Gantt chart and Calendar View, and it documents
the projects implemented in IT.
The advantages of service desk and project
management fusion are highlighted in the recent webinar, “The
Convergence of the Service Desk and the Project Management Office.”
Featuring Charles Betz,
research director of IT Portfolio Management at Enterprise Management
Associates, and hosted by ManageEngine, the webinar shares insights, use
cases and best practices for combining these two functions. A replay of
the webinar is available at http://ow.ly/d2Gmg.
Pricing and Availability
The beta version of the ServiceDesk Plus
Project Management module is available immediately, free of charge, for
customers of ServiceDesk Plus Enterprise Edition. The production version
of the Project Management module will be generally available later this
year and will also be free for ServiceDesk Plus Enterprise Edition
customers.
For more information on ManageEngine ServiceDesk Plus, please visit www.manageengine.com/servicedeskplus. For more information on ManageEngine, please visit http://www.manageengine.com; follow the company blog at http://blogs.manageengine.com, on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine.
Related ManageEngine Resources
- ManageEngine ServiceDesk Plus Beta: http://beta.servicedeskplus.com/
- Webinar replay, “The Convergence of the Service Desk and the Project Management Office”: http://ow.ly/d2Gmg
Related ManageEngine News
- ManageEngine Challenges IT to Rethink CMDB; http://ow.ly/atubA
- ManageEngine Adds Configuration Management to ServiceDesk Plus; http://ow.ly/a86dk
- ManageEngine Integrates Desktop Central and ServiceDesk Plus; http://ow.ly/7Sd4X
Article source – Business Wire, all right reserved. Copyright 2012
Trademarks, logos, pictures and other items may be copyright of firms mentioned in this article.
ManageEngine Celebrates SysAdmin Day 2012 with SuperAdmin Contest
PLEASANTON, Calif.--(BUSINESS WIRE)--
In honor of the 13th annual System Administrator Appreciation Day — Friday, July 27, 2012 — ManageEngine, the real-time IT management company, invites everyone to gift their SysAdmins with a well-earned ‘thanks’ and the chance to win some awesome prizes, like a Nexus 7, skydiving trip, gaming room and much more. Visit http://sysadminday.manageengine.com/ now to enter.
In honor of the 13th annual System Administrator Appreciation Day — Friday, July 27, 2012 — ManageEngine, the real-time IT management company, invites everyone to gift their SysAdmins with a well-earned ‘thanks’ and the chance to win some awesome prizes, like a Nexus 7, skydiving trip, gaming room and much more. Visit http://sysadminday.manageengine.com/ now to enter.
ManageEngine Applications Manager Gains Ruby on Rails Support
ManageEngine,
the real-time IT management company, today announced the immediate
availability of Ruby on Rails support in its performance monitoring
software package, Applications
Manager. The move lets Applications Manager monitor applications
running on Ruby on Rails environments as well as measure user
satisfaction of critical web applications, capture transaction traces
and view performance metrics of Ruby components.
ManageEngine Ships Private Social Network Exclusively for IT
ManageEngine,
the real-time IT management company, today announced the general
availability of ITPulse,
the industry’s first private social network built exclusively for IT
teams. ITPulse engages and socializes IT teams by establishing a
one-stop, cascading wall for real-time display of IT infrastructure
health and collaboration in a secure and fun environment.
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