Zendesk ( http://www.zendesk.com/ ), the proven cloud-based help desk software, announced today that it will kick off a multi-city Customer Service Hero tour in Denver, Austin and Chicago. The series of half-day events are free of charge and will teach attendees the latest in best practices around customer service from Zendesk's customer service experts, Zendesk customers and keynote speaker, Micah Solomon, the best-selling author behind "High-Tech, High-Touch Customer Service" and "Exceptional Service, Exceptional Profit."
Read more @ http://www.marketwatch.com/story/zendesk-announces-best-selling-author-micah-solomon-will-join-its-2012-customer-service-hero-tour-2012-05-09
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This is great, hope that I can attend such events. Zendesk is providing better customer service for consumers. And in case you need to outsource your customer service, I'd recommend that you check Staff.com as they can provide full time virtual assistants.
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