Lakeside Software, a leader in business intelligence solutions for IT professionals, announced the release and general availability of SysTrack Resolve. SysTrack Resolve provides first level Help Desk technicians with unprecedented insight into application usage and resource utilization, enabling prompt resolution that gets users back to work and technicians to their next service call.
Read more @ http://www.marketwatch.com/story/lakeside-software-introduces-systrack-resolve-2012-05-01
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