ManageEngine has integrated its ServiceDesk Plus help desk software with the Zoho Reports online reporting and business intelligence (BI) application, enabling managed service providers (MSPs) to use ServiceDesk Plus to analyze their customers' IT help desk data.
The Pleasanton, California-based IT management company noted the Zoho Reports integration allows MSPs that are using ServiceDesk Plus to leverage key performance indicator (KPI) tracking tools and analytics, collect data and use this information to find ways to improve their customers' help desk operations.
Read more @ http://mspmentor.net/help-desk-and-noc-services/121214/manageengine-integrates-servicedesk-plus-software-zoho-reports
The Pleasanton, California-based IT management company noted the Zoho Reports integration allows MSPs that are using ServiceDesk Plus to leverage key performance indicator (KPI) tracking tools and analytics, collect data and use this information to find ways to improve their customers' help desk operations.
Read more @ http://mspmentor.net/help-desk-and-noc-services/121214/manageengine-integrates-servicedesk-plus-software-zoho-reports
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