Parature Unveils Social Customer Service Suite

By Bharathi Priya 2 comments
Parature, a provider of cloud-based customer service software, announced today the general availability of its Social Customer Service Suite as part of its multichannel customer service offering.

The product suite includes Parature Social Monitor, a monitoring and response solution designed specifically for customer service teams, and the Parature Facebook Portal, which integrates a 24/7 customer support portal, including self-service knowledgebase, help desk ticketing, and live chat, as part of a brand's Facebook presence. Both solutions can be used independently or together to provide advanced social customer engagement, as well as an integrated part of the overall Parature Customer Service solution.

Read more @ http://www.destinationcrm.com/Articles/CRM-News/Daily-News/Parature-Unveils-Social-Customer-Service-Suite-90477.aspx

2 comments:

  1. UnknownMay 8, 2014 at 12:09 AM

    Today organizations use live customer service to give satisfactory client service. It connects its customer care desk to the online networking and permits its subscribers to post their worries, questions and complaints via their FB accounts.

    ReplyDelete
  2. UnknownDecember 17, 2014 at 10:25 PM

    Nowadays many Organization using Live Chat Software for handling the Huge customers Online instead of cutting the cost needed for making calls for solutions of their any type of technical problem.By using the Eazeconnect Live Chat and Ticketing Software as your help desk for live chat for handling your bulk of costumers provides your organisation an extra edge over competitors. For more details about eazeconnect visit http://eazeconnect.com/

    ReplyDelete