Here i am sharing the interesting industry analysis customer tech survey 2012 from sunrise, IT & customer service support software.
Have a look at it here - http://www.sunrisesoftware.co.uk/company-blog/2012/10/11/industry-analysis-customer-tech-survey-2012
Have a look at it here - http://www.sunrisesoftware.co.uk/company-blog/2012/10/11/industry-analysis-customer-tech-survey-2012
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