How did Dell really win the bidding war for Quest Software,
the provider of virtualization and IT management software? MSPmentor
has the inside story. The one-year journey reveals that Dell (NASDAQ:
DELL) initially declined to buy Quest Software (NASDAQ: QSFT).
Instead, Quest representatives danced with 17 other potential suitors, including nine potential bidders that met with Quest officials. So how and why did Dell return to the negotiating table, leapfrog other bidders, and buy Quest for $2.4 billion? Here’s the inside story on the software acquisition that almost wasn’t.
The key players involve a Quest special committee, Quest’s own Vincent Smith, and a lengthy list of lawyers and financial advisors — particularly Morgan Stanley.
Back in August 2011, Quest’s Vincent Smith held information discussions with Insight Venture Management. That set off a nearly year-long M&A process. And it ultimately led Quest Software into Dell’s awaiting arms.
Now, the blow-by-blow…
Read more @ http://www.mspmentor.net/2012/07/19/how-dell-acquired-quest-software-the-ma-inside-story/
Instead, Quest representatives danced with 17 other potential suitors, including nine potential bidders that met with Quest officials. So how and why did Dell return to the negotiating table, leapfrog other bidders, and buy Quest for $2.4 billion? Here’s the inside story on the software acquisition that almost wasn’t.
The key players involve a Quest special committee, Quest’s own Vincent Smith, and a lengthy list of lawyers and financial advisors — particularly Morgan Stanley.
Back in August 2011, Quest’s Vincent Smith held information discussions with Insight Venture Management. That set off a nearly year-long M&A process. And it ultimately led Quest Software into Dell’s awaiting arms.
Now, the blow-by-blow…
Read more @ http://www.mspmentor.net/2012/07/19/how-dell-acquired-quest-software-the-ma-inside-story/
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Used in conjunction with other management systems, such as Total Quality Management
ReplyDeleteand business process management, service management has been used in large companies
since the 1970s. Software supporting these activities has evolved from simple
scheduling programs to more complex systems including service design, development
and deployment. Standard processes are defined by the IT Information Library (ITIL),
originally created by the United Kingdom government. These processes govern how a
service desk and configuration management database enable effective service management.
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service inventory
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work orders
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