Here i am sharing information about an ITSM webinar which should not be missed by you...
"The ITSM webinar series, organized by ManageEngine, with Rob England (a.k.a IT Skeptic) as the speaker, will be presented in a 6 part series.
The third part of the ITSM series of webinars is titled "Improving service quality: Service Desk Metrics". This webinar discusses in detail about various metrics that have to kept in mind when measuring service quality.
To Walk the Talk
Rob's presentation will be followed by a brief demo of ServiceDesk Plus, wherein you will understand how to effectively achieve what was spoken during the webinar."
Check out the other Webinar series on ITIL
"The ITSM webinar series, organized by ManageEngine, with Rob England (a.k.a IT Skeptic) as the speaker, will be presented in a 6 part series.
The third part of the ITSM series of webinars is titled "Improving service quality: Service Desk Metrics". This webinar discusses in detail about various metrics that have to kept in mind when measuring service quality.
To Walk the Talk
Rob's presentation will be followed by a brief demo of ServiceDesk Plus, wherein you will understand how to effectively achieve what was spoken during the webinar."
Check out the other Webinar series on ITIL
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