IT Help Desk

Today's IT organizations face some countless, laborious and time consuming processes like answering phone calls, manually log problems and so on. There arises the need of IT help desk to get rid of all your IT problems and maximize your profits.

Source : IT Help Desk

Any business with no IT help desk faces some consequences like improper help desk workflow, lack of best practices to be adhered, wastage of time, no knowledge base for future reference, work pressure, confusion in ticketing systems and lack of trend & productive analysis.

IT help desk solves all those IT problems though an easy to use web based portal which satisfies all the ITIL best practices.  Streamline your IT processes by converting emails into tickets automatically, tracking phone calls and web-form requests, knowledge base, self service portal, automatic request routing, business rule application, SLA management and escalation management.

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