InvGate Introduces Business Analytics to the IT Service Desk

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InvGate the provider of innovative, next generation IT Service Management (ITSM) solutions today announced the addition of its Service Desk Business Analytics reporting tool, available now as part of the InvGate Service Desk solution. Based on OLAP, it enables users to interactively analyze multidimensional data from multiple perspectives.

More often, service desk managers are asked for reports they just can’t deliver. Having the ability to dynamically slice and dice data to perform detailed drill downs and roll ups with a single click can highlight previously undiscovered patterns and relationships. Business managers will benefit greatly from InvGate’s new service desk analytics. It provides faster, easier data discovery and greater insight into operational business metrics helping them deliver the value they are supposed to.

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